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Business Profile

Plumber

Hydra Plumbing and Mechanical, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the units in June of 2021. It included 2 Fujitsu mini splits. As i was watching the installation being done. I noticed they were having trouble installing 1 of the splits. the installer was in a hurry, and it was apparent that he was struggling with it. As soon as 07/1/21, I had to call in, that the unit was leaking water. He sent somebody about a few days later. Said it was fixed. But on 7/31/2021 i had to text owner again and tell him it was still dripping water. and they hadn't come out to fix holes in ceiling. Apparently, they had to take insulation off of the pipe to get it to fit in the hole they made. Anyway, since then I have had to call or text him numerous times to get this issue resolved. sometimes he would answer and sometimes it would be a month or longer before he would get back to me. he finally did send somebody out again after threatening him with a call to BBB. he sent somebody out, but they never opened the unit to see what was going on internally. all they did was put tar on roof. this was on about June 13th. Up to this day, I still have water shooting out of that unit, especially when it rains. he has not answered me since last text on August 8th, 2022. I do have photos of issues, and receipt available

Hydra Plumbing and Mechanical, LLC is NOT a BBB Accredited Business.

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