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Business Profile

Residential Air Conditioning Contractors

Air Control Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached

    They were recommended to us by family members to add central air to our existing central heat. They installed central air to our house. about 2 months before this summer when summer got here (hot) the system did not work correctly and we called owner of Air Control he said we did not know how to use system. So to this day no service fix no receipt to list of products used nothing paid 4000 no air

    Business Response

    Date: 12/01/2023

    Hi, sorry for the delay on the repairs on your AC unit. We have taken care of your warranty claim and your new AC is fully functional. Thank you

    Customer Answer

    Date: 12/01/2023

    Complaint: ********



    I am rejecting this response because:


    They did not answer or solve problem til bbb. Was involved .so we went entire summer with no air conditioning. Still no receipt or warranty on work done. Workers did great but management did not. Utilities were outrageous with no air had to install window units.3 units at 150.00 a peice, and over 500.00 month in electric bills. But we will leave alone since that's the norm?



    Regards,



    ******* ******* 
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Problems started with the Nest thermostat which was fixed. When ***** came back to my home after installation I explained that the unit was not heating properly. ***** stated that he had installed #10 heating elements and with the colder temperatures here in Silver City he should have installed #20 heating elements. ***** advised he'd come back in 2 weeks - we are still waiting for the 2 weeks. We need the larger elements as the unit is working too hard to heat the house up to ever a 72 degree temperature. My electric bill went from $8 to $403.23 due to the unit working all day to get the home heated. The following month the bill was $396.17. We have solar panels and the increase was more than anything normal.

    Business Response

    Date: 05/16/2023

    This is resolved. 

Air Control Services is NOT a BBB Accredited Business.

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