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Business Profile

Risk Management

Dona Ana County Risk Management Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Risk Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For months I've tried to get anyone in the utilities dept. to give me a correct balance left on an overdue bill for charges I wasn't even aware existed. The account is (#*******) of which I made an agreement to make monthly installments for one year back in January 2022. A lien was placed on the property to be cleared once the balance was paid off. I've spoken to Supervisor **** *********** **** ***** and a lady named ******. NO ONE returns calls nor provides service of any kind, but this department has no issues when it comes time to collect money. Their reason for such poor service? They're short staffed because of Covid. The same reason most businesses use now to qualify poor to non-existent service. This department mails out their monthly statements' way after the due date and does not provide a monthly balance on any overdue charges. When I've called to receive balances, I'm informed my account needs to be researched and someone will call back. I've taken to paying this bill way in advance of receiving their statements. Their statements are not current to the payments made and I've the bank statements to prove so.

    Business Response

    Date: 03/07/2023

    I am writing in response to the complaint that the Better Business Bureau received from Mr. ****** ****** of La Union, New Mexico.

     

    Doña Ana County’s Utilities staff has been in communication with Mr. ****** regarding his account and this matter is now resolved as of February 2023.

     

    Thank you for reaching out.

     

    Sincerely,

     

    ***

     

     

     

    ********* ****

    Community and Constituent Services Manager

    Doña Ana County

Dona Ana County Risk Management Department is NOT a BBB Accredited Business.

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