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Business Profile

Solar Energy Contractors

Empyrean Energy Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact Empyrean Solutions to physically acquire NM Tax credit documentation and solar panel system's invoice

    On or about November 19, 2021, 28 solar panels were very professionally installed.

    On or about February 11, 2022, Empyrean solutions electrical contractor completed his work.

    On or about February 11, 2022, homeowner was promised a full outline of system's installation invoice that defined scope of work and specifically defining / breaking down labor costs etc. from materials but, Empyrean Solutions has failed to provided homeowner or EMNRD the complete system's invoice

    On or about May 3, 2022, letter from PMN ref. solar interconnection program, homeowner's solar system is complete and producing power for the grid.

    On or about April 19, 2022, solar panel system placed into operation per Empyrean Solutions NMAC 3.3.14 credit form 1, box 12 item d but, Empyrean Solutions has failed to submit information to EMNRD or completed copy to homeowner

    On or about May 11, 2022, homeowner received residential solar NMAC 3.3.14 credit form 1 from empyrean solutions. Homeowner signed and returned to Empyrean Solutions but, Empyrean Solutions has not yet submitted completed form to EMNRD to establish homeowner's new solar dev. income tax credit

    To discuss tax credit documentation and solar panel system's invoice for tax credit purposes; on no less than 17 separate occasions beginning February 22, 2022, through 10/18/2022 homeowner called Empyrean Solutions without successful resolution. Homeowner has called the following business listed numbers 575-448-5599, 888-4179, 322-0300, 571,2826, and 642-4615.

    Homeowner has sent no less than 5 e-mails to Empyrean Solutions to find resolution to tax credit documentation and invoice at [email protected]

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have had problems since we started solar with this company and now we are still paying $280 for the solar panels and $300-$400 on our electric bill with Columbus electric. Electric company says it’s an issue with empyrean. Been calling and emailing and no answers!!! Empyrean said Columbus electric restricted how many panels we can have, and Columbus electric says they never said anything, so having trouble greeting help on either said. Why do we have a $300 electric bill if we have 30 solar panels? We are producing Mkhw but Columbus electric is giving me credit for only Khw, when I asked them they said empyrean is doing something wrong. Please help!

Empyrean Energy Solutions, LLC is NOT a BBB Accredited Business.

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