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Business Profile

Solar Installation

Sunspot Solar Energy Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunspot Solar has failed to meet its warranty and fix solar panels they installed at my residence. I have been dealing with ******* for two years now trying to fix burned out solar panels that allegedly had a 25 year warranty. For the past two years I have been losing money as the system ***** and his company Sunspot Solar, installed at my residence. ***** blames the manufacturer with the issue, however, the warranty I signed was with ***** and Sunspot Solar. I have given ***** the benefit of the doubt for two years now, but my system has yet to be repaired. Going through the BBB to try to resolve my issue with the solar system is my last attempt before taking any legal action against ***** and Sunspot Solar.

    Business Response

    Date: 09/05/2024

    The warranty for 25 years is a manufacturer warranty. The Sunspot Solar Energy System, LLC was a 60 month (5 year warranty) as stated under  section 9, paragraph 14, of the contract signed by *** ***** and Sunspot Solar Energy Systems. I have been going back and forth with the manufacturer on replacements. They do not make those panels any more. I have a few customers waiting on panels from the same manufacturer. 
    I will follow up with *** ***** and explain the situation to him again. 


    Thank you, 


    ***** ******
    ************ ******
    ************ ****

    Customer Answer

    Date: 03/05/2025

    Sunspot Solar didn't assist and told me they weren't responsible for the solar panels or any of the warranties associated with the solar panels.  I basically had to pay another company to get my solar panel system working again.  From what I gather Sunspot Solar is a failed company that is no longer abiding by any past contracts.

    ****
    **** ***** 

    Business Response

    Date: 03/31/2025

    Good afternoon, 

    I did assist the customer. I explained to him that those panels were no longer available from the manufacturer. In the past, they had sent replacement panels which we replaced for him free of charge, even after his 5 year warranty had expired with Sunspot Solar Energy Systems. 
    I had explained to *** ***** that Hyundai was going to send a monetary compensation for the panels since they no longer have replacements available. There are a total of 13 customers waiting on this from Hyundai. 
    The compensation has just started to come in. Once I have the portion to him, I will send it immediately. Sunspot Solar Energy Systems will be closing its doors in the next month or two. However, I will send the reimbursement as soon as I get it. 
    Let me know if you have any questions. 

    Thank you, 

    ***** ******
    ************ ******
    ************ ****
    ************************
    Sunspot Solar Energy Systems

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