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Business Profile

Theatre

Allen Theatres, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Allen Theatres, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Allen Theatres, Inc. has 22 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Shalene T

      Date: 07/04/2024

      NO STARS!!!!!! DUE TO BAD CUSTOMER SERVICE AND BAD MANAGEMENT! MANAGER IS A CHILD WHO HAS NO CUSTOMER SERVICE EXPERIENCE A DEGREE IS NOT EXPERIENCE!. WENT HERE TO GET MOVIES TO TAKE MY KIDS TO WATCH A MOVIE FOR THE 4TH. AND LITTLE DID I KNOW I WAS GOING TO WALK INTO A THEATER WITH NO CUSTOMER SERVICE AT ALL! WHAT A SHAME! WHEN ***** RAN THE THEATERS THERE WAS NO WAY THE ***** WOULD ACT THE WAY THEY DO NOW. ESPECIALLY A MANAGER. TO BE NOT HELPFUL AND TO LET AND BE OKAY WITH YOUR ***** BEING RUDE AND GOING BACK AND FORTH WITH A CUSTOMER IS A SHAME! ALL WE DID WAS ASK IF THE CASHIER OPEN AND IF HE WAS HE NEED TO BE MORE VOCAL LIKE THE OTHER TWO RUDE ***** MEMBERS 1 BEING THE MANAGER. IF HE WAS MORE VOCAL WE WOULDNT HAVE HAD TO ASK IF HE OPEN. AND TO BE DENIED TICKETS JUST FOR ASKING FOR A MANAGER BECAUSE THE BOY DID NOT WANT TO CHECK US OUT WHICH WAS CRAZY TO ME. HE WAS LIKE SHE WILL HELP YOU. SO WE GO TO THE GIRL AND I WAS LIKE WHAT IS HIS NAME AND I WANT TO SPEAK WITH A *** SHE STATED SHE THE *** AND SHE DONT GOT TO GIVE HIS NAME. O OKAY. AT THIS POINT I DONT EVEN WANT TO SPEND MY MONEY THERE. SO SO I TELL HER THIS IS.BAD CUSTOMER SERVICE ESPECIALLY COMING FROM MANAGER. LIKE WOW. AND SHE STATED SHE WILL NOT SERVICE US FOR TELLING HER THAT THIS IS HORRIBLE CUSTOMER SERVICE.

    • Brittany H

      Date: 10/16/2022

      We have lived ***************** for 20+ years my husband was born and raised here. We have been going to this theater for a very long time. Im not sure I will ever return after the way we were treated tonight. We came with our children to see ***************** crocodile. We were charged for our one year old who doesnt take a seat. Which ok fine. Then our 1 year old was laughing and an employee came in and told us we needed to take her out because she was to loud. She was not crying she was laughing in a childrens movie. She came back into the theater and stood in the back and every time she would make a noise she would start to walk towards us. We have been in several movies her where children are screaming and they dont remove the child. And when our one year old did cry we took her out we are not the type of parents to disrupt others.

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