We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Urgent Care Clinic

Monte Bello Medical, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter went in to get a series of vaccines required for her attendance at a local college certification program, and **** ***** **** ****** *****) was listed as one of the insurance companies they accepted on their website, so she went in to get these rush order vaccines as a brand new resident within two weeks of being notified of having to move into Las Cruces to attend this school/program. Now, **** is telling me that this business is "out of network" AND that "vaccines are not covered" so they will not reimburse us for ANY of these vaccines' cost. **** is similarly culpable by having this hidden/deceitful/fraudulent rule that cannot be understood by anyone but an attorney looking for loopholes within cesspools of legal jargon and policy nonsense incomprehensible to their mass customers.

    Business Response

    Date: 04/01/2025

    Thank you for reaching out and sharing your concerns. We are indeed a participating provider with ****, so I’m unsure why you were informed otherwise.

    However, the primary issue in this case is that your insurance plan does not cover vaccines.  As a participating provider, we are required to accept the amount approved by the insurance company. Since vaccines are not covered under your plan, there is no approved reimbursement. This is a common policy among many insurance providers, which is why we offer our vaccine services at a self-pay rate. For your daughter, we applied our self-pay pricing, which includes a student discount. We understand your frustration, and we truly appreciate your understanding. Unfortunately, if we relied solely on insurance reimbursements, we would not be able to offer these vaccines to students, as most plans do not provide coverage.

    Please let us know if you have any further questions by calling our office directly and ask for our CEO, ***** ******** We appreciate the opportunity to clarify this matter.


Monte Bello Medical, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.