Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a working engine with less then 100000 miles from Action Auto in Las Cruces New Mexico. Tje said it would take 7-10 days. In March of 2025 I recieved the 1st engine from them that was found to have broken timing chains and was no good. I notified action auto and they said the ordered another engine with I did not recieve until the end of April my mechanic checked the second engine in the beginning of May before installing it and it was also broken the timing chain guides were broken and the chains were loose. Therefore this second engine was no good either. On Mau 6th I notified Action Auto again that this engine was no good. All these communication were by phone call and by text with the person who ordered the engine for me whom said he was the owner of Action Auto. I told the owner that this second engine was also broken. I told him at this point I wanted a refund of my money. He said he would call me the next day first thing in the morning to see if he could give me a refund. He never call the next day or any day ever since he ignores my phone call and does not respond to my text. I paid him for a working engine with less than 100000 miles on it. All I recieved is broken engines the did not work. He started the 90 warranty on my second engine on April 9th witch he wrote on the top of the bill of sale. I have lots of texts back and forth from me and him about the broken engines since January when he order the first engine. And I have pictures of the broken engines. I tried uploading the pictures but it said the upload failed. I just want my money refunded since I did not recieved what I paid for which in this case was a 5.4 engine in working condition with less then 100000 miles on it. Action Auto took my money and now refuses to give me a refund and is ignoring me. I have all the texts and pictures to prove my complaint.

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  1.-My complaint about the engine being damaged was in April not May.
  2.-The statements made about my forfeiting $800 are untrue. I stated that if I kept the engine I would pay the $800. Action auto knew and understood this: 
  "You stated you wanted to keep the engine and get a refund minus 800 for the core correct. Just want to get this straight before I get approval."
  "You would like to return it or keep it minus 800 dollars? I thought that is what you stated earlier. Let me know." | The seller agreed that if I returned the engine I'm entitled to a full refund.
  
  3.-The seller stated after the engine was delivered that he was willing and able to manually issue a refund through ****:
  "It did come in the day the return expired so I will have to manually refund you. Was gone all week last week so I will get it done here soon." | **** refund policy is 48 hours after receiving the returned item.
  
  4.-I packed the engine as securely as I was able. This is a residence not a shipping company. If the shipping company had had an issue with they would have refused to ship the item.
  5.- I rejected phone calls on the grounds that there would be no proof of what each party said.
  6.-I opened a claim with my bank as I had no other options to get a refund. I sent messages through the **** message system and received no response from the seller. I took that to mean they had no interest in honoring the terms of the agreement.
  it is my belief that the $800 is an end around to force me to pay the cost of shipping the engine back to their yard. This proves it self out in the cherry picking of messages and misquoting when the complaint was first received, to make it seem as though my request for a full refund is unreasonable.
  
  
  
  
  
  Regards,
  
  
  
  ***** ****** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  s the engine in now back at their business, so I have no engine and no money. They are holding my money hostage-pay us $800 or you get nothing.

  Business Response

  Date: 06/15/2023

  Customer bought the engine in February of 2023 and we where not notified of any defections other than a cracked valve cover until May of 2023.  Engine was bought on **** and customer just recently filed a charge back with his credit card company so it is out of my hands as of now.  I notified the customer that when he opened the return through **** that he was past the return date that **** stipulates on every purchase which is 30 days.  I agreed to have the engine shipped back even though he was past the 30 day return policy on ****.  Customer tied up the engine with rope instead of properly securing an item that weight 800 pounds causing damage to said engine.  **** closed the return that said customer opened and I was unable to refund the customer properly through **** since they closed the case and it had been over 3 months from purchase date.  I tried calling said customer numerous times to explain the situation be did not receive an answer.  Customer notified me that he wanted all his money back except the 800 core charge acknowledging that he was aware that he was past the return date.  I tried working with the customer to refund the full amount minus the 800 dollars and he later refused this option, rebutting his previous statement.

  Here is a statement from the **** platform messaging system that said customer sent to me.  I tried to uphold this agreement and customer changed his mind.

  **********:
  Hi, while going thru this engine if found lots of metal in the oil pan and the bearings are destroyed. The picture is of Cylinder 5 rod bearing. Removed a cam cap and likewise it's wiped out, damaged by metal running thru the engine. I know I'm past returns so what I would like is a refund of all but the $800 core, because that's all this engine is, a core. This was advertised as a good running engine, but i find it strange that no one noticed glitter in the oil while draining before shipping. A swift resolution to this would be greatly appreciated.

  Long story short is that the customer filed a charge back with his credit card company so he will get his full amount back as I will not dispute it.

   

  Thank you!!

  Business Response

  Date: 06/16/2023

  Hello

  The engine was delivered the afternoon close to closing time, the **** return closed at midnight that same day.  I contacted **** about this on how to issue a refund since the return closed and had been past 90 days from purchase.  I tried numerous times to manually refund said customer but **** did not give me this option.  I then tried calling said customer to ask if it was okay to send him a check since I had no response from **** and could not issue a refund through said platform.  Said customer never answered so I really had no option to refund the customer.  I figured said customer would do a charge back through his credit card company, in which he did.  As I said yesterday, I will not dispute the chargeback so said customer will get his full refund.  Not sure what else you would like to do at this point??  Nothing much else really to do other than wait a few months for the chargeback to go through.  

  Thank you!!

  Customer Answer

  Date: 06/19/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The story keeps changing, every time I bring facts to the argument they come up with another reason why it was impossible to give my money back. **** messenger worked just fine, It is as simple as explaining the return was closed and you were going to write a check. They were not going to give it back and leveraged it to try to force me to pay the $800.
  
  My goal in this dispute was to allow other potential customers to know to this business, when they make a mistake will do everything in their power to have the customer pay for that mistake. Selling me a defective engine the asking me to pay for return shipping on said defective engine then asking me to pay $800 for I'm not sure what.
  I would like their BBB rating to be decreased to reflect my time that has been wasted and the poor character of the folks that run this business. Mistakes are just human nature, it's how you fix the mistake that shows your character. I hope you learn from this and conduct your business in a forthright and honest manner from now on.
  
  
  
  
  
  Regards,
  
  
  
  ***** ******
    

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]