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Business Profile

Home Improvement

Big R

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2nd, 2024, I purchased a Coleman AT 200T ATV from Big R stores @ 206 Mills Ave. Las Vegas N.M. 87701. I took it home as a gift to my 10 yr. Old daughter. She enjoyed it for approximately (4) rides until it stalled out and would not start again. I returned it on 5/10/2024. The manager of the store received it from me and assured me that after talking to his superior he would try to refund us our money due to the fact he witnessed we had only had it for less than a week. 3 weeks later we received the atv back. My daughter rode it down the driveway. It would not start. Asked for a replacement or money back and have been given excuse after excuse that they will not refund my money back. 2 weeks later I have yet to receive my money or a new replacement. I have continually asked for a resolution , but have been ignored. A morally bankrupt management for sure. The regional manager by the name of Beau has made it clear to us that he will not refund me. No phone calls from corporate returned either.

Big R is NOT a BBB Accredited Business.

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