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Business Profile

Major Appliance Dealers

Gambles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a portable heater from this business with cash. It did not work properly. It was overheating and turning off. I took the heater back with my receipt and asked for refund. The employee (*****) stated the manager ****** ***** was not available to process the refund. I was advised to leave the heater and they would call me when I could return for my refund. I’ve requested my refund several times. I’ve talked to ***** in the office who states that ****** ***** is the only person to authorize the refund. ****** ***** She refuses my calls, and the business has now blocked my number from calling. They kept the faulty heater and took my money.

    Business Response

    Date: 03/17/2025

    ********* ****** returned an electric heater with out a
    receipt. The date of purchase of this heater was on September 28, 2024.
    The first time she returned the heater was in November without a box,
    remote, manual and original receipt. As per our records it was more than
    30 days after the date of purchase. ********* stated that the heater
    did not work. We went thru the process of checking the heater, nothing
    was wrong with the heater. The safety switch was off. I then called her
    to notify her that the heater was working properly.  ********* picked up
    heater and kept the heater for another month or so. Her son Robert
    brought the heater back in again with no receipt, I did inform him we
    needed the receipt to process the refund. He said he would inform his
    mother. We checked the heater again and the heater is working properly.
    We received several phone calls demanding a refund and hanging up on us
    daily. She stated in December that she would be in by the end of the
    year for her refund and never showed up. We have the heater in our
    possession. It is in working condition.


    Our Return Policy states: #1 need purchase receipt #2 need packaging #3 our error...100% refund
    #4 customer error No refund plus a 20% restocking fee.


    Rosemarie
    has outstanding invoices with our store. I did inform her that the
    refund could be placed on her outstanding balance that she owes the
    store. She demanded a refund. A credit of 108.27 for the heater has been
    applied to her outstanding invoices since no receipt was ever provided.
    The transaction was not done on 10/15/2024. ********* was given a 10%
    family discount on this heater.


    ****** ****z Vice President


    ******* ***** ** ************* *********** *** *** *** *** ****** ** ***** ***** ************
    ****  ************

    Customer Answer

    Date: 03/25/2025

    Complaint: ********



    I am rejecting this response because:

    ****** ***** has disregarded my attempts to resolve this matter in a timely matter. I  called several times for a refund and was told that she was the only person to refund my money and when I attempted to obtain my refund she made herself unavailable. She states my money was applied to previous invoices, however, my account with the business was paid in full to the previous owner, ******* ******. 







    Regards,



    ********* ******

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Gambles is NOT a BBB Accredited Business.

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