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Business Profile

Hardware Sales

Sun Valley, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

This profile includes complaints for Sun Valley, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sun Valley, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Will not return refund for 2. defective light blubs They said since on sale no refund no sign saying this and does not say this on tr receipt

      Business Response

      Date: 05/01/2024

      Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you’ve faced, and we appreciate your feedback. We understand how frustrating it can be when things don’t go as expected.

      After carefully reviewing your case, we regret to inform you that we are unable to process a refund in this situation. However, we remain committed to resolving the underlying issue.

      We have thoroughly investigated the matter and identified the reasons behind the issue. We want to assure you that we take your concerns seriously.

      We will take immediate action to prevent similar situations from happening again. While we do have our return policy posted by the cash register, we will be adding this policy to the bottom of our receipts as well to avoid future confusion. Our team is committed to improving our processes and ensuring a better experience for all our customers.

      Once again, we apologize for any inconvenience you’ve faced. Your satisfaction is important to us, and we appreciate your understanding.

      Thank you for choosing Sun Valley Hardware, and we look forward to serving you better in the future.

      Customer Answer

      Date: 05/02/2024

      Complaint: ********



      I am rejecting this response because:

      It does not return my money for light blubs  that don't work correctly.  I heard from others withe same issue. Silver city reviews





      Regards,



      ******** **************
       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

      Business Response

      Date: 05/07/2024

      I have spoken with the store manager.  Please bring your receipt and defective light bulbs to the store and they will replace them for working bulbs or issue a refund.

      Customer Answer

      Date: 05/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau®:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Regards,



      ******** **************

    Sun Valley, Inc. is NOT a BBB Accredited Business.

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