Complaints

This profile includes complaints for ERGO Grips's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ERGO Grips

  115 E Martinez Rd Moriarty, NM 87035

  
• 

  ERGO Grips

  PO Box 1459 Moriarty, NM 87035-1459

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Only receiving a partial refund from this company. They’re expecting me to cover the charges for shipping apparently. Pretty deceptive sales tactics offering a military discount except not to veterans. Pretty scummy if you ask me. They offer the military discount as product item, and I ordered two items + the military discount =3 but they only sent the “two” items. So I refused the pckg with a the shipper and would like the whole amount refunded. $8.57 is still owed to me. I guess veterans aren’t associated with the military and are just regular citizen with the company.

  

  Business Response

  Date: 08/28/2024

  Hello

  We were sorry to hear that Mr. ******** was not happy with our discount policy.

  We have it very clearly marked on our website that we offer a 10% rebate to Active Military. Mr. ******** was also emailed about our policy and then he emailed us a few times asking why he was not getting a discount and each time we thanked him for his service to our county and that the year round discount is for active duty but that we do extend that discount to veterans during the month of November during Military Appreciation if he wanted to check back with us. 

  Mr. ******** ordered 2 items from us and We shipped him those 2 items that he ordered. He never opened the package and returned it to us unopened so we refunded him his purchase amount. Shipping is nonrefundable due to USPS does not refund us shipping for returned items.

  We wish him only the best!
  

  Customer Answer

  Date: 08/28/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: the business is being untruthful andthe website did not clearly state the specifics regarding military duty n the service members status. The ordered items were two gun grips and 1 military discount. Ergo grips did not hold up for their end of the bargain and are acting out on deceptive sales tactics. The order was to include 3 items 2 gun grips and 1 military discount. Why do you include a military discount as a listed item. 
  
  The Military discount is literally an item option to add to the shopppng cart ?!?! 
  
  
  
  Regards,
  
  
  
  ********* ********
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from a company called ergo grips. They sent the item damaged. I called and asked for an exchange. They told me I was responsible for return shipping cost because shipping coverage was not purchased though it was never offered and it was through the post office so there was insurance on the delivery. The item was in no way whatsoever damaged in shipping and they refused to take responsibility for sending a damaged item flat out calling me a liar. Once they received the item back instead of exchanging it like they were supposed to they gave me a partial refund and told me I’d have to just order another one so in the end they essentially robbed me for at least $30 and treated me like I was an idiot.

  

  Business Response

  Date: 04/24/2024

  The Customer ordered an item from us and it was damaged in shipping thru the USPS.

  Since he did not order Shipping Protection, he had to send the item back to us on his own. Shipping Protection is offered on every order. See Attached.
  

  We received the item and the clamshell it was in was damaged and there was dust on the items from debris from packaging possibly or some other unknown debris. Item was cleaned with a cloth and inspected on site by 4 employees, including our on site armor and was found to have no structural damage and no significant cosmetic damage that was not removed from the cloth.
  

  The Customer returned the item but put no note or instructions attached to it so it was processed as a return by our receiving dept. Customer was refunded the full amount of the product per policy and then a manager approved to have the shipping also refunded back to him as well due to the circumstances. Refunds were processed in 2 transactions back to his original form of payment, which was a payment plan entity called ******. If he lost any money it would have been thru ******.

  The Customer also made false claims that we sold him a used product which we did not. He was also abusive to company staff using profanity and insulting our military service members. 
  

  We have refunded the customer the full amount of the original purchase and consider this matter closed.
  

   

  Customer Answer

  Date: 04/25/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I was nothing but polite and courteous at the beginning of this profanity was never used on my part. At the end yes I insulted the people who insulted me in return. I told them their business was a joke and if this is how they treat customers it is, I also told them that they were a disgrace to the armed services which again if this is how they treat customers and people in general they are. I have included pictures of the damaged and used item they sent to me which shows they are liars. there is no way whatsoever that the damage was caused in Shipping throughout this entire encounter they refused to take any responsibility for their mistake and blamed it on anyone and everything they could up to telling me it was somehow my fault . Everyone I spoke to was extremely unprofessional lackadaisical and belittling throughout the whole process. I paid $13.90 to ship the damaged and used item back to them and was charged $1.50 through the third-party payment app I used. I would like to be reimbursed for all monies that I wasted on this encounter. All of which could’ve been avoided if at any point in time they had taken responsibility for their mistake and treated me with courtesy I only asked for an exchange for the damaged item that left their facility. Please take note of how they included no pictures of the item itself to back up their claim of there being no damage. The dust all over the product they claimed was packaging dust from a laminated cardboard insert was rust dust. 
  
  
  
  Regards,
  
  
  ** ****** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]