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Business Profile

Health Resorts

Ojo Caliente Mineral Springs Resort & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Resorts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a scheduling error by the business.

    Business Response

    Date: 06/03/2024

    Dear Mr. ***********

    We sincerely apologize for the issues you encountered with charges to your credit card by our business.  Please know that our Accounting Department was made aware of charging errors on 5/31/24.  All errors were corrected on 05/31/24 and 06/01/24.  It can take up to 7 days, depending on your bank, to see refunds on your account. We have been unable to find any charges for the amount of $350.00, and would like to speak directly to you to ensure all has been resolved. Please contact ****** ******* *** ********* *********** ** ************ at your earliest convenience.  It is our mission to provide genuinely gracious hospitality and apologize this was not extended to you.

    Sincerely,

    ***** ******

     

    Customer Answer

    Date: 06/08/2024

    To whom it may concern,

    I’ve stayed at *** ******** several times a year for the past ten years. It’s one of my favorite places on the planet! The staff at the hotel, restaurant and pools have always been exceptional, so I was disappointed and  aggrieved when I received a call from your billing department that contradicted what I was told by hotel staff. I thank you for honoring the promised refund and hope that you reconsider the strong arm tactics.


    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******** **********

Ojo Caliente Mineral Springs Resort & Spa is NOT a BBB Accredited Business.

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