Reviews

Review Details

• Review fromKevin R

  Date: 09/17/2023

  1 star
  I strongly believe I narrowly missed an illegal $1,000+ upcharge by Innovative Auto Solutions (IAS), aka DQ. IAS missed a step clearly required by ***** TSP ****** CORRECTIVE ACTIONReplace the starter and rotate the torque converter clockwise one bolt hole. They replaced the starter without rotating the torque converter. It would have taken 5 minutes more to do it right.IAS wanted to charge me $1,000 to correct their mistake because they would have to remove the transmission (?). I objected - they decided they could do it in 1 hour. I told them I would not pay anything, and do not plan to.I practically did backflips to mention the issue; ***** TSP ******. ***** has had this problem since 2013, so these people have probably done many dozens of these. I even provided a copy of the ***** TSP ****** before the repair. I mentioned it over and over and over:1.During my initial internet contact 2.During my Appointment #1 scheduling 3.When arriving for Appointment #1 4.When picking up the car at Appointment #1 5.When giving feedback for Appointment #1 6.During my Appointment #2 scheduling 7.When dropping off the car for Appointment #2 8. I even suggested ******* videos showing amateur mechanics completing the TSP.IAS repeatedly told me they had to remove the transmission. I was even told, in writing (I still have it and so does IAS), that ***** TSP ****** directs removal of the transmission. THE **** TRANSMISSION DOES NOT EVEN APPEAR IN THE ***** TSP ****** DOCUMENT. Bold-faced lie, via email, and I still have it. The transmission was supposed to take 5 or 6 hours to remove and would cost over $1,000. They completed the second appointment in just 1 hour. Did IAS find a way to remove and replace the transmission in 17% of the time?Neither DQ nor the mechanic would come out; they made their desk staff lie to me. Your staff spent 5 to 7 minutes in your office before realizing you were at a doctors appointment. Suspicious?

• Review fromWalter G

  Date: 03/21/2023

  1 star
  Not a professional run business. Charged for work that never was done. Wanted hundreds of dollars more to complete. ****** work , drove 7 miles from business and my vehicle broke down. Was told by ** to have vehicle towed back to garage on their dime. But when I refused to have the repairs done, that should have been done in the first place, I was told that I would have to pay for the towing. The repair they say it needed should have been done when they had my vehicle for over ten days.