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Business Profile

Landscape Design

5 Star Landscape Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company do some landscape and concrete work. From the onset they were very unrelaible and the owner would not call back. On the day final payment was due he called me multiple times then showed up at my home and lied to my husband telling him that I had said he needed to write him a check.

    The artificial turf is lifting and some of the concrete is starting to crack. I reached out to the company because I am supposed to have a warranty. The owned asked me for my address and I never heard from him again. They were supposed to return to brush the grass on 9/25 but never did.

    I need to have the work re-done. I want them to refund my what I paid and pay for any difference I may have to pay another landscaper. I do NOT want to have this company do the repairs.

5 Star Landscape Solutions is NOT a BBB Accredited Business.

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