We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Patio Contractor

Fusion Concepts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19, 2024 we agreed with written estimate, EST-24-403, that would undertake a project to rebuild our outdoor grill area for a total of $5842.51. We paid $2921.08 as a 50% material plus tax deposit on that date. The original quote based on a rebuild could not be constructed as planned. And contractor requested another $1500 to rebuild the structure. He commenced this rebuild and had the countertop measured. When the countertop material was not immediately available we agreed to wait a week to see if it would arrive at the vendor. Our last contacts were May 2 by text and May 3 by phone to discuss that with contractor that he would contact the vendor to check on the countertop. Since that time, I have sent numerous texts and left voice messages for him to contact me and have not received any communication. The current status is unknown. Based on the lack of non-response, we assume he was no longer interested in finishing this project.
    My husband and I have decided to terminate the arrangement with him based on these facts. And sent an email and a certified letter stating all this and the info below. As we stand today a fair estimate to the work completed thus far is:
    Demo of existing tile and surfacing - $278.44
    Cost of materials for rebuild of structure - $200
    Rebuild of structure - $300
    Dumping of old tile and backer  - $25
    This is our best estimate.
    Total = $812.44 plus tax = $876.54

    Work and materials not done is:
    Build drawer support structures, install grill, install old door panels
    Fabricate and install Dekton Countertop
    Stone Veneer - Materials and Installation
    Internal Electrical Conversion
    Dumping of existing grill and old door panels, stone veneer pieces, cardboard and packing of new equipment
    Project Management overhead
    Based on these estimates we required a refund of $2044.54 immediately. This was sent by certified mail on May 28, 2024.

    Business Response

    Date: 07/31/2024

    Please review our response to the claim that has been filed.  There should be a PDF document attached to this response.

    Respectfully,

    ****** ******

    Fusion Concepts, LLC

    Customer Answer

    Date: 08/12/2024

    Complaint: ******** (Please note that I rejected the response last week but do not see that in the history.)



    I am rejecting this response because:



    Nothing was heard from ****** ****** for over 86 days. We agreed to wait for the counter top for a week during our last communication on May 3. No response came from ****** ****** via phone, text, email or certified letter. We did hear from him last week (the day I wrote my response to his BBB letter). But that was too late. 

    We stand by our original info in the original complaint to BBB. The work done and the material cost was depicted in my complaint. The amount of the check we wrote, the lack of any communication and the amount we need refunded was also depicted. Nothing in ****** ******'s response adressed that. 




    Regards,



    ******* *****

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Fusion Concepts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.