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Business Profile

Photographer

ABQ Photo Booths

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/31/2022 my now husband and I booked ABQ Photo Booths to be at our wedding reception scheduled for 11/11/22. We paid a total amount of $809.03 for their “Ultimate Package” and we have an email verification of this payment and reservation. We had email contact about the photo print background design on 11/10/22 at 5:00am when she sent the design to us, I responded with minimal changes I wanted on it at 8:00am. Never received a response, and then that evening around 5:30pm, the owner (who I cannot remember the name of and it is not listed on any emails, website, or the contract agreement) called us (again this was the night before the wedding while we were at our rehearsal at the church) saying she had COVID and had to cancel on us but would offer a full refund. I asked if there was anyone else that could man the booth or other companies she could recommend that may be available and she stated no.
    We have emailed and called since then, it is now 5 weeks later and she has stated “I’m placing a trace on the refund”, “oh you didn’t get it?” And stated multiple times she’d call her bank. I have asked repeatedly for updates and a response on what the bank had to say and what the trace is showing, with no response to those questions. Last I heard was “ Sorry for the inconvenience. I placed a trace on the refund , I’m waiting on a response I will call the bank again tomorrow
    *********************** ********************** ************” on December 8th at 4:00pm. I have sent 2 follow up emails with no response and just realized their website is no longer in service which it previously was in November, maybe even earlier this month.

    Customer Answer

    Date: 03/01/2023

    Complaint resolved. After multiple emails and phone calls, and considering legal action, we were finally able to receive a refund. 

ABQ Photo Booths is NOT a BBB Accredited Business.

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