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Business Profile

Window Glass

K. B. Glass Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

This profile includes complaints for K. B. Glass Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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K. B. Glass Co. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a contract with K B Glass and window for a window to be installed, the window was to be a bronze aluminum 70 x 59 picture window the date was August 19, 2021. The total cost for the window was $1172.17. I paid $622.17 on August 19th 2021. The balance was to be paid which would be the labor materials and freight of $550, balance upon completion of installation my contract shows 4 to 6 weeks. I called them each month, And they indicated the window was not in, because of Covid shipping. Last month I finally called them and they told me I could get a refund, This was on August 8, 2022, she said it would take up to 30 days, as of this date I have not received any phone call or a check. I have a copy of my contract. Please advise.

      Customer Answer

      Date: 12/01/2022



      Better Business Bureau®:


      It's in reference to KB and the windows I did receive full refund from them on November seventh. So you can go ahead and close the case. If you need to call me back. My number is ************. Thank you for your service."





      Regards,



      ******* ******

    • Initial Complaint

      Date:08/24/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact just inquiring about the status of my installation and keep getting the run around. I was told initially it would take a week we are in about 4 weeks now and still no windows or any status updates. The person I call and text is always ignoring my calls she will text. It’s I haven’t got an update from the manufacturer gives me a number to call them myself if I want. Now it’s well I’m waiting to hear back from them but once I do you will be the first one I call. I know situations occur I’d would like my $250.00 back and just cancel but then I was told if they were already made I couldn’t cancel so I told her just please keep me updated. I really need the windows it’s to a primary residence. I just now read some reviews and there are some not so great complaints against them. Had I known I would have choose a different business.

      Business Response

      Date: 08/24/2022

      I have been in contact contact with the customer, even gave her the glass manufactures phone number so she can call and see that they stooped production to do inventory. This customer has agreed to have her windows installed when they come in next week. 

      Customer Answer

      Date: 08/30/2022

      I would just like to have my windows installed I understand situations come up but, this is my primary residence. I travel out of town weekly. If it wasn’t for my alarm system I would not feel safe. Please keep your word and time frame and update customers please. 



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Regards,



      ****** *******

    K. B. Glass Co. is NOT a BBB Accredited Business.

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