We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Ladera Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $500 deposit, I m only getting $350 back. Manager ******* stated bathtub and stove were dirty and was charging for cleaning. I have pictures place was cleaned and have witnesses that saw place clean. Stove from this apartments are old as well as their appliances! My mom cleaned stove and I cleaned it out as much as I could get it clean. Since it was so dirty stuff was stuck inside oven it’s so old it was impossible to get it spotless. Thank you

    Business Response

    Date: 05/03/2024

    1) The Deposit that Ms****** was charged & paid is incorrect. ALL one bdrs are $400. Her refund was based on $400 and was for $250 not the $350/$500 she has in the complaint.
    2) Ms.***** did not keep her set appointment for a walk through where these type of situations can be addressed.
    3)
    Her charges were calculated by actual condition of the unit. She was
    charged $150 for items such as Kitchen cabinets they were left dirty
    & had crumbs etc and the tub and towel bar area were also left dirty.  Our maintenance technicians were able to clean all areas needed without much effort leading us to believe that there was no prior cleaning done. There were damages to blinds that we did not even charge for due to the fact that we could not pinpoint when the damage to the mechanism that allows the blinds to be raised and lowers was damaged.  Typically we would still charge but decided that we would forgo this charge for her at that time.  We also did not charge her for paint or floors as the floors were stained when she moved in and for the most part did have rugs covering most of the carpeted area.  With that being said, there were more stains left than when she moved in but we once again decided not to charge her for the full carpet clean. 

    I am attaching copies of her move in/move out condition form, the letter showing how much she would be receiving in the mail for her refund, a copy of the ledger that shows her security depoist charge, the application fee and her pro rated rent for her first month residing with us, it also has the 3 payments made to offset those charges and she had a $0 balance after those were paid.  The ledger also shows that we only charged the $150 cleaning fee and that her refund check should be written for $252 and also I have attached a copy of the printout of the check was written and mailed to Ms. Lindo which cleared our bank on April 22, 2024.




Ladera Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.