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Business Profile

Spa

Mountain Spa Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** came to fix a heating issue on our Jacuzzi. He said he could fix it but just kept replacing parts for a total of almost 2k. He won't warranty his work or parts and wants to continue replacing everything over and over nickel and diming us. Now it works worse than when he started 4 months ago. He doesn't seem to know what he is doing and sending kids out to do work often doing it wrong.

    Business Response

    Date: 07/31/2024

    He asked me to do a repair on a spa that is 10 yrs old. I dd not to work on it because parts were hard to get. I showed him parts I replaced heater, etc. His girlfriend left bad review on me on Google. The 2016 model of this model had an electrical problem with it. I said I will correct but it will take time because the parts are hard to get. i replaced topside and the control board. They did not work quite right. I called him back to explain why it was hard to fix his tub. I told that I had been trying. He started being abusive. He threatened to come by my home to "settle it." This spa was not purchased from me. The dealer went out of business. He has a brand new $400.00 board that I have not charged him for. 

Mountain Spa Doctor is NOT a BBB Accredited Business.

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