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Business Profile

Auto Repairs

Automotive Resources

This business is NOT BBB Accredited.

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1

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Review Details

  • Mona M

    Date: 01/23/2023

    My serpentine belt was covered up to 24,000 miles or 24 months by ProVantage Auto Repair Network when it broke. I was instructed by the network to contact Automotive Resources. After I brought my car in, Automotive Resources advisor explained to me that I dont have to contact the warranty network, he is going to file the claim but a serpentine belt is a wear-item, and that since the alternator did not cause the serpentine belt to fail, I probably will not be eligible for coverage. He never contacted the warranty network so I filed the claim. Automotive Resources quoted me $909.47 for this repair. This sounded extremely expensive to me, especially if the warranty was not going to cover the initial replacement of the serpentine belt. So I contacted a few mechanics and a friend who is an attorney and a car enthusiast. All these people agreed with me that none of this is sounding appropriate. The next morning I contacted the warranty network and explained to them that I dont want to use Automotive Resources, and was informed that I can use any repair shop that accepts credit cards. So I went to Automotive Resources with a friend of mine to get my car out. The advisor repeated again that he didnt file the claim with the warranty network due to the fact that the alternator had not caused the failure of the serpentine belt. Who is he to determine what the warranty network covers, and what does the alternator have to do this? The owner repeated also that the warranty company wouldnt cover the serpentine belt because it was not the alternator that had caused the failure. Friend of mine, who was with me can testify hearing this as well as he was standing right next to me. I paid the diagnostics fee of $134.52, tax included, and had my car towed to another shop in town. The total for the repair came out to be $656.45 which is $253.02 less than what Automotive Resources quoted AND the warranty network approved the claim for the initial repair 100% the following day.

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