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Business Profile

Credit Union

Del Norte Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Del Norte Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Del Norte Credit Union has 7 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Cordoba Legal in December ‘23 to represent me in my debt consolidation. I have received constant phone calls, texts and emails from my creditors for the past five months even though they were all informed Cordoba Legal was handling my affairs. Most recently Del Norte Credit Union collection offices from all over the country have been harassing me regarding the credit card balance non stop with phone calls from 8am to 8pm and I just learned they have now contacted my friend (who was the emergency name on the the account) and my former employer. Surely this is not legal. I have spoken to Cordoba and they have suggested I file a complaint with the Better Business Bureau. I am an 81 year old woman going through chemo and trying to continue to work in order to responsibly pay off my debts. I simply cannot deal with this added stress and implore you to please help me resolve this situation immediately. Thanking you in advance.

      Business Response

      Date: 06/25/2024

      Response attached.

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed purchase contract for my 2016 Dodge Durango car in 2007 for 7 years. We are currently in our 7th year and still have close to 2 years left. I am aware we are 3 months behind but this only totals $1600. According to the totals we have paid from March 24, 2021, we paid 13325.50 which should be almost half of what we owe. When asked for my statements I was to be charged to receive them $22 an hour to retrieve them and they couldn’t access to the beginning of the loan. I need to know why I am paying double for a car that should have been paid off and current.

      Business Response

      Date: 10/24/2023

      September 20, 2023

      ****** ******** ******
      **** ********* ** ** ***** *
      ************ ** *****

      *** ****** ********* *** *********

      To Whom It May Concern:

      Upon researching this complaint and working closely with our member, the issue has been resolved to the satisfaction of our member, ****** ********.

      Sincerely,

      ******* * *****
      VP Member Experience
      Del Norte Credit Union

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a $700 payment on my auto loan to apply to principal only because I am ahead on my payments. The bank only applied $653.35 to principal and took $46.65 for interest. They refuse to reapply the payment to principal only, or to advance the payment date. The loan officer told me "your principal went down, I don't know why you're complaining?" They're stealing $46.65 from me.

      Business Response

      Date: 03/24/2023

      Better Business Bureau
      **** ********* *** *** ***** *
      ************ ** *****
      *** ****** ****** * ************
      To Whom It May Concern:
      Upon researching this complaint and working closely with our member; the issue has
      been resolved to the satisfaction of our member, ****** ******.
      Sincerely,

      *** *******
      Chief Experience Officer
      Del Norte Credit Union

       

    Del Norte Credit Union is NOT a BBB Accredited Business.

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