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Business Profile

Dental X-Rays

Santa Fe Pathology Services, PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental X-Rays.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collections notice regarding a bill from Santa Fe Pathology. I've never been billed for it before, amd I've never been to them directly. I was in the emergency room on January 1st, 2025, and the ER sent a blood sample to them apparently. I've called them and they dk t do billi g, amd was given a number which I have called for days trying to pay the balance, but no one answers. I've looked at the reviews of Santa fe pathology, and I read multiple similar stories of bills going straight to collections months after date of service, and of people trying to pay any balance but not getting anywhere. Worthy of a report to BBB.

    Business Response

    Date: 06/20/2025

    Following is the chain of events, as documented by *****, the billing company of Santa Fe Pathology Services:

    01/13/25 – Filed out to patient’s insurance ***** for 12/23/24 DOS
    01/27/25 – ***** payment was posted to the account and 73.53 was applied towards the patient’s deductible.
    01/28/25 – The first statement was sent out to the patient
    03/03/25 – The second statement was sent out to the patient
    04/19/25 – Collection adjustment was posted to the account for the unpaid 73.53
    05/07/25 – Patient called to make payment
    05/07/25 – Patient payment was posted and collection adjustment was reversed from account.

    Of note, this charge was unrelated to the patient's noted Emergency Room visit in January 2025, but was rather for a biopsy the patient had at a local clinic in December 2024 that was sent to Santa Fe Pathology Services for pathologic evaluation and diagnosis.

  • Initial Complaint

    Date:07/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my first bill of $5.37 from Santa Fe Pathology Services PA for the amount that was my responsibility to pay on May 9th. They had already billed my insurance of **** and got payment. I submitted my check on that same day via mail. Check # **** with my bank.
    I got a second bill of $5.37 on June 31th and immediately called their billing office. I spoke to a women named ****** who said they haven't received my payment. I went directly to my bank and got a copy of the check (front and back) in which they did cash on May 18th, I sent this copy with this bill directly back to their office and was told to check back within 2 weeks to see if it would be cleared up. I called again on June 21st and spoke to the same ****** who told me the account was clear and they did in fact receive my payment. I asked if she could send me some sort of verification of it being cleared and she sent me another bill as if it hasn't been cleared with an important message stating they would have to send me for collection activity. PLEASE HELP I don't have a scanner to upload my copy of the front and back of check but you contact them and I need to I will go to a local copy office to do it.

    Business Response

    Date: 07/27/2023

    Dear Ms. ******** *******,


    I am writing on behalf of the owners of Santa Fe Pathology Services. We are sorry that you encountered this issue with our billing company. We are a small local group and we pride ourselves on providing comprehensive and personal pathology services throughout Northern New Mexico. Unfortunately, we have been forced to outsource our billing to a large out-of-state company due to the increasing complexity of healthcare billing. Our billing company has recently undergone re-structuring, which I believe is the source of the poor communication on their part. That said, I did reach out directly to the Senior Client Manager of Client Management, ******** *********, and she assured me that they did receive your payment and that you have a balance of zero as of 6/15/2023. I sincerely understand your frustration. In the future, if you do ever have other concerns with our services, including billing, please reach out to our local business assistant at (**** ********, Tu-Thurs, 8a-4p.


    Sincerely,
    ********* ****** **, partner, on behalf of Santa Fe Pathology Services, PA

Santa Fe Pathology Services, PA is NOT a BBB Accredited Business.

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