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Business Profile

Exercise Programs

El Gancho Fitness Swim & Racquet Club
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for El Gancho Fitness Swim & Racquet Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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El Gancho Fitness Swim & Racquet Club has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a member of this club last year. I went back to renew membership this summer and rejoin because we live out of town for six months of the year. We decided it was less expensive for us to rejoin each summer than to pay for six months not using the club.
      We were told that the rules changed this year and that we needed to apply and provide references, which we did.

      My references told me they were called the first week. After 2 weeks I called to find out what was happening with the membership and was told that it was "with management" and that I would hear from them.

      Finally after three weeks, I called and was told that my membership application was declined with no reason given. (They did not call to tell me this, I had to keep calling to find this out. )
      I asked to speak with management to learn why we were declined and was routed to a voicemail for a Karen C*******. I left a voicemail which has not been returned.

      Given that we were members in good standing last summer and had good references, I would like to understand why we were declined.

      Customer Answer

      Date: 06/21/2024

      Verbal Response: I spoke with the business and the situation has been resolved.

    El Gancho Fitness Swim & Racquet Club is BBB Accredited.

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