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Business Profile

Garage Builders

Overhead Door of Santa Fe
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2, 2025, Overhead Door of Santa Fe provided a quote of 988.60 to repair a 2" Torsion Springs. This quote involved replacing one broken spring and one worn spring. The work was performed on May 6, 2025, and without prior notification the bill was $1856.79. They took this money from my elderly mother who was unaware the bill had changed when she paid (I belive this is predatory behavior). Had I been aware of this cost, I would have sought other service providers. I am seeking restitution of the money above and beyond the May 2, 2025 quote.

    Business Response

    Date: 06/20/2025

    Hello,

    I apologize for the delay in responding. I left for vacation on 6/11 and returned to a voicemail from ********. After reviewing my emails, I only found the "Check in With Business" notification and admittedly missed, attached for your reference. I’ve since logged into the system and reviewed the materials.

    The attachment submitted with the complaint is clearly not an invoice—it is a service ticket, which is labeled accordingly and shows a collected payment of $467.58. Combined with the original deposit of $494.30, the total paid was $961.88, which is less than the originally quoted amount referenced in the complaint. The customer does not owe any additional balance.
     
    This issue was the result of a clerical error made by the technician on his tablet when creating the service ticket. This was identified during processing, and the correct invoice was issued on 5/7, which is reflected in both the true invoice and the balance due document showing nothing owed attached for reference.

    This claim appears to be a simple misunderstanding caused by that clerical mistake. I apologize again for missing the initial email attachment, and I want to note that I did not receive any of the other notifications. I have since left a voicemail explaining this to the complainant directly.

    ***** **** 

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