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Business Profile

Online Retailer

Neal Crosier

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13, 2024 I purchased a christmas ornament made from a gourd from a booth at an art fair outside of my hotel (Drury Plaza Inn, Santa Fe, NM). **** *******, the vendor, informed me that the gourd would be $48. I said I would buy it (for that price). He took my credit card, never gave me a receipt, and I didn't sign for the purchase, and instead was charged $259.95! I attempted to dispute this amount with him by email. No reponse from **** *******. I would like to be refunded $200. and would appreciate any help the BBB of Santa Fe could provide. Thank you.

    Business Response

    Date: 08/10/2024

    Hi, I have been having trouble submitting the document in response to the complaint and after talking to Ali, I am sending them directly to you by this means.
    Our customer, ** ********, Was told that our Gourd ornaments cost from $40 and up. They have a number code on the bottom, for example, a number 30 would be 240+ sales tax.  Cost for that item would be $259.92. Furthermore, our receipts state that all sales are final.   Our ornaments are all handmade, and one of the kind. You cannot find them anywhere else.  If the customer was looking for something for $48.  

Neal Crosier is NOT a BBB Accredited Business.

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