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Business Profile

Online Retailer

Transcend Labs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They promised free results of the IQ test which I took, but then asked me to pay - complete scam.

  • Initial Complaint

    Date:01/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    On december 18th I paid for a personality test for $1.95. On december 26th I am seeing a charge of $29.95 on my credit card. This is a charge for a subscription I never signed up for. I contacted the company and they said that this information was on the confirmation email they sent. It is there,but at the very end of the confirmation email (the goal is that the customer doesn´t notice it). Again, I never agreed to subsribe and pay the for the monthly $29.95 fee.

    Customer Answer

    Date: 02/05/2025

    The company has refunded the money. You can close this complaint.

  • Initial Complaint

    Date:10/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is No Way to Cancel this APP.
    THEY USE DIFFERENT NAMES Organic Fit,Blossom Up are two. They have no email or phone number that is legitimate

    I have called the address listed and no one knows anything about it.
    I had to dispute on American Ecpress and they used a different name.

    I am a Senior and this is very time consuming.
    I am also ill and going to Oncologist. I do not want to leave this aggravation to my children

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has a website that offers a personality profiling for $2. Then after you pay that and surpass the security authorization, they do a $29.95 monthly cycle that isn’t state, and it’s not a big charge so many months went by without me knowing of this charge and I just paid it. It’s been over 6 months. Now times are not good so the bills are looked over very carefully. And this way of business is very unscrupulous and takes advantage of people especially during bad times. After 120 days the credit card companies doesn’t reimburse you.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has extremely deceptive business and marketing techniques. They will have you pay under $2 to take a simple quiz and then suddenly you’re locked into a subscription you did not agree to. In the worlds smallest font in one email do they say you’re now subscribed and it will renew etc. NEVER do they send a renewal notice prior to the payment being forced through without your authorization. When you finally are charged without your consent, and you go to cancel one of the options as to why your cancelling is “I didn’t know this was a subscription” which clearly confirms they know what they are doing is deceptive. This behavior is not only fraud, but it is an extremely unethical business model. I took the $1.95 quiz for fun with my wife and this left a nasty taste in my mouth.

Transcend Labs LLC is NOT a BBB Accredited Business.

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