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Business Profile

Sound Systems

Audio Express - Cerrillos Rd

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Mark P

    Date: 10/23/2024

    Mark P

    Date: 10/23/2024

    Purchase your car audio elsewhere! They installed an audio system in my truck and drilled self-taping screws through the trucks frame, right into my gas tank (causing thousands of dollars in damage). Causing me to leak gas on the ground and inhale fumes trapped in my vehicle (for over a week) before i figured out what was going on. I had to take it to mechanic to fix/replace the damaged gas tank. Save yourself the headache, time, and money and go somewhere else for your car audio!

    Audio Express - Cerrillos Rd

    Date: 10/24/2024

    Thank you for sharing your feedback. We sincerely regret the situation and would like to clarify the steps we took to resolve the matter promptly. As soon as you informed us about the issue with your vehicle, we took immediate action. We expedited the necessary repairs at a certified **** dealership to ensure your vehicle was restored to factory standards. The repair was completed and your vehicle returned to you within a week. To minimize any disruption, we also arranged a rental vehicle for you and reimbursed you on the same day you returned it.Additionally, we personally managed everything before our insurance company contacted you to initiate the claim process, ensuring the situation was resolved as quickly as possible.We are dedicated to providing quality service and appreciate your patience while we worked to resolve this matter. At ********************, we are committed to taking care of our customers, even when human errors occur on our part.

  • GINO R

    Date: 09/25/2023

    Purchased a Bluetooth connection for my GMC. The system never worked, so I asked if I could use the credit on a different vehicle. It's been over 1 year since they installed the system, which was removed after a couple of weeks, because it didn't work properly. It's been 8 months since they called me, I would say this is a scam they won't return my money and they won't get the part in, so I am telling everyone to stay away from this business,

Audio Express - Cerrillos Rd is NOT a BBB Accredited Business.

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