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Business Profile

Urgent Care Clinic

Railyard Urgent Care

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lea S

    Date: 02/03/2024

    Lea S

    Date: 02/03/2024

    Today I was seen by a female doctor here, at Railyard Urgent Care, who should not share that title with me. I have PTSD and I am guessing because I needed something for anxiety she assumed I was seeking benzodiazepines. They do help but I havent taken one in 8 or 9 years. I simply needed some hydroxyzine. She never asked one question about my medical history and just came in and attacked me. She started telling me personal sob stories in an angry manner and telling me she really couldnt do anything for me. She said all she could do was prescribe hydroxyzine. She did tell me I needed to see a therapist and I told her I had a zoom appointment yesterday and my therapist was a no show. She then lectured me about how my medical care for PTSD needed to be consistent as if it was my fault my therapist ghosted me yesterday. She triggered my PTSD, even though I wrote in my history that I had it and that I also most likely suffer from autism. I would love a diagnosis but if youve ever tried to seek medical care in, ********, **, you will comprehend how difficult it is to even see your primary physician. *** never lived in a community with worse and more abusive healthcare. Railyard used to be a place I trusted. Now it will be a memory of further medical abuse.

    Railyard Urgent Care

    Date: 02/06/2024

    Good Afternoon!I received the email you sent to our general mailbox. I am so sorry that your experience with our clinic was triggering to you and your left feeling as upset as you were.I am grateful, however, that you were willing to communicate and share your experience with us, as we cannot address issues unless they are brought to our attention.Be assured this report will be reviewed with the clinician, and has already been brought to the attention of our Medical Director and owners.I hope you were able to access the care you were seeking and are feeling better.Thank you again for your communication and we will be addressing your experience with our personnel.Take care and be well.

Railyard Urgent Care is NOT a BBB Accredited Business.

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