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Business Profile

Hospital

Guadalupe County Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been to this hospital twice. Once when I found out I was pregnant and again while I was pregnant and had to go to the emergency room. Both times I went I gave them my insurance card and I have medicaid too so all of that should have been covered by my medicaid. They never charged my medicaid they only directly charged me and never billed my insurance. This is not right. Now they sent my bill to a collections department with a huge bill. please help me.
    thank you.

    Business Response

    Date: 02/21/2023

    Thank you for choosing Guadalupe County Hospital for your medical services. Our records indicate at the time services were rendered, there was no Medicaid information provided. We did however, have your primary insurance, **** on file and they were billed. They processed your claims for both dates of service. The statements that you received, were for coinsurance/deductible amounts that your insurance applied towards your share.
    Our office contacted you on 08/17/2022. You spoke with ******, and she verified your balance and demographics, At this time, there was also no Medicaid information provided on this date. She informed you of our discount program, and mailed an application to help with the amount your insurance had assessed towards your share. Unfortunately, we did not receive the completed application back and could not offer any discounts on the balance due.
    I have contacted Medicaid, and was advised that you were eligible at the time of service. I have cancelled your accounts with the collection agency and they will be removed from your credit history, Also, we have adjusted them in our system to reflect the adjustment. In the future, please provide copies of all insurance information at the time services are rendered.
    We welcome any feedback on how we can make your experience better, if you have further questions or concerns, you can contact me at ************* **** ****

Guadalupe County Hospital is NOT a BBB Accredited Business.

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