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Business Profile

Business Coach

Integrated Wealth Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Coach.

Important information

  • Customer Complaint:
    Consumer complaints received by BBB allege unauthorized charges and non-delivery of products. Consumers state that when they ordered a free publication offered by the business, they were simultaneously registered for a help line service. Consumers also state they were unaware of the ongoing charges associated with the help line service. Consumers who engaged in other programs that the business offers state the level of coaching provided by the business did not meet their expectations or the in-depth level of training that the business purported.

    Consumer complaints also state the business' return policy is unclear. The return policy on the business' Web site does not match the policy explained by sales personnel.

    The business responds to some complaints by making partial refunds. In other cases, the business does not offer refunds stating the consumers agreed to its terms and conditions as explained by its sales personnel.

Complaints

This profile includes complaints for Integrated Wealth Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Integrated Wealth Systems has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company made promises to me based off of my dire circumstances and had me sign a contract. The contract states you have 3 days to cancel but the didn't give me the information until one week later. I immediately tried canceling and they then removed my access to the program but refuse to give me back my money.

      Business Response

      Date: 05/21/2024

      Dear *****,

      Thank you for bringing this matter to our attention. We take your concerns seriously and are committed to addressing them properly.

      After reviewing your case it appears you enrolled and were sent the DocuSign paperwork on September 11th, 2023 at 3:30pm. According to time stamps you reviewed all pages via email and applied your electronic signature to all pages in less than 10 minutes by 3:39pm.

      All information regarding cancellation of the program is clearly outlined on page 3 section three of the DocuSign, and upon completion you were immediately emailed a copy of this agreement to ****************.

      You are correct, contractually you have the right to cancel and rescind your agreement within 3 calendar days of execution provided we receive written notice of cancellation within the allotted time.

      In the meantime, I have double checked your access and your login credentials are still active for online resources. Should you require help resetting your password were happy to oblige.

      Thank you for your patience and understanding as we work to resolve this issue. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to Program Manager, *********************** at ************.

    Integrated Wealth Systems is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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