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Business Profile

Cyber Security

ID Secure

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been taking $18.90 a month out of my account without my authorization. When I try to call their 24 hour contact number, it doesn't even ring. I have never heard of this company and never authorized them to take anything out of my account. After researching, I have found that this has happened to many other people. Same company, same amount.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just saw the charge on my credit u ion statement, my card statement, and my rocket money app, I don't remember subscribing. I tried to cancel, never receive a confirmation email or text, I need this charge gone, I don't need or want it. The cost is $18.90

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At no time was this service agreed to. I called into a separate business for legal advice in/around September 2023 and was told I was paying for that service. I called approximately two weeks later to cancel that service and was told I would no longer be charged. I called in again in/around November 2023 and was once again told I had successfully cancelled the service that I never signed up for. When I check my bank statement today 4.14.24, I’m still being charged $18.90/mo. I have just called yet again to cancel and spoke with “John”, he has once AGAIN confirmed cancellation of the service with a cancellation number of *******. I do not have faith that it is in fact cancelled.

  • Initial Complaint

    Date:01/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted a legal referral service. I was not satisfied and canceled the next day. I viewed my bank statement and see a charge from this company I knew nothing about. I contacted them only to be told too bad the other company signed me up for their services and I did not cancel this company therefore they can not issue a refund. How do I cancel a service I didn’t know I was signed up for. I’m putting in a complaint for both companies EVERYWHERE I can and contacting the police.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They just removed money out of my debit card from credit karma and I just called and the person had told me it is not refundable I need my money asap now I have my lawyer to take this matter

  • Initial Complaint

    Date:01/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are withdrawing $19.00 a month no idea who they are

  • Initial Complaint

    Date:12/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not authorized them to charge my card every month. Cancellation letter of their ****** subscription of "smoke and mirrors" was send at the end of August the same month. Keep continue charging my account until I activated new debit card under different business name. All in all I'm out $99.30$ out my account when I need it the most for some ********. Merry Christmas to those pieces of ****. Taking advantage and only.

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USA legal Resource said you were a free service which I do remember them mentioning. I did not call you or authorize you to charge my account. I need $2.90 and $18.90 refunded!!!! You never spoke to me. I never authorized you to charge my acvount. I think you are scammers in cahoots with USA legal resource Which is also a scam company that said they had attorneys and they don't they just give you a list of the current attorneys to call and have me try to get a free consultation. That li you can get a list on your own by just looking up on Google and starting to call all the attorneys to see who will give you a free consultation.

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know what this is. They keep trying to take money from me

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 1.90 originally for a 7 day trail never receive information they were supposed to provide for legal advice.then was charged 2.90 I called and and asked what for they had subcribed me to another service without my permission to save more money. Thenprovided me with a phone number to call to tell them to refund my money.I let them know I never received the info. I subscribed to they assured me they would send to my email which they did but it was nothing to help me.I called the number I was given told them I didn't want the service to refund my 2.90 they refunded me but almost everyday they are trying to take 19.90 out my account which I'm happy I can lock my card keeping USA legal plan from stealing money.I would like for them to stop trying to take from my account.

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