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Business Profile

Health and Wellness

Carson Tahoe Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Carson Tahoe Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carson Tahoe Health has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility improperly billed my insurance for services using the wrong code. My insurance declined. This facility billed me and threatened to impact my credit if I didn't comply. Once I threatened legal action and educated them on the proper billing code, only then did they resubmit the claim with the correct code. My insurance paid the claim, leaving me with a $35 copay. This facility refuses to refund the balance of the payment they extorted from me. It appears there is a long history of this well documented.

    • Initial Complaint

      Date:06/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have United Healthcare as my insurance. I went to the Carson Tahoe ER on 9/29/23 and paid my $500 deductible to the hospital. Come to find out there was a physician bill in the amount of $1425 that came in the mail to be paid as a separate bill. Called my insurance and they said the physicians billing will not provide them with the information needed to pay my bill. Insurance said it’s 100% covered by them after they provide them with the information needed and don’t pay it. I’ve been battling with them since September of last year (2023) and now im being sent to collections as of tomorrow. Nothing has been resolved and my insurance says they are not cooperating with them. This bill is not my responsibility to pay.

    Carson Tahoe Health is NOT a BBB Accredited Business.

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