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Business Profile

Hearing Aid Parts

Olive Union USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Aid Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12th, 2023, I placed order #**** for Olive SmartEar Plus @ $299.00. Their website explicitly shows RISK FREE in a large bold font at the bottom, otherwise I wouldn't have ordered. When I contacted Olive Union on July 31st to obtain a return authorization, they wrote that the purchase was excluded from the 30 day return guarantee because it is a refurbished item. I provided them with a screenshot, but they tell me that their "fine print" in the terms and conditions excludes refurbished items. There is no way a person who needs hearing aids would spend $300 and risk them not fitting properly or not correcting the hearing problem. It is false advertising to have conflicting terms in a contract.

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Olive Max Hearing Aids were purchased 4/5/22 for 299.00+19.00 shipping with the understanding that they would be delivered Nov.2022, then Dec.2022, and finally received 3/28/23, DHL#**********. On the sixth day I had problems and emailed with my concerns. Went back and forth and on May 12 the conclusion was to send them back. DHL# **********. They were received on May 18. I have provided supporting email attachments from May 24 thru June 26. May 24 Olive Union confirmed receipt and said replacements would be sent on May 25. June 1 asked for an update-no response. June 12 asked for an update- no response. June 20 sent certified mail/return receipt #******************** to Nicholas D*** (business manager USA) We had a few emails then he stopped communicating. No response since June26. I had these hearing aids appox. 45 days. Olive Union has had them appox. 55 days and counting. I don't want them, I want my money back. This company can not be trusted. No communication, no product, no money = SCAM.
    This is where they were purchased.
    ********************************************************************************** If you scroll down just pass (make a contribution) and on the right click " disscussions" you will see I am not the only one with issues. Hope this can be resolved. Thank you for your time.
    **** ********

Olive Union USA, LLC is NOT a BBB Accredited Business.

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