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Business Profile

Mexican Food

Juan's Mexican Grill & Cantina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Reviews

This profile includes reviews for Juan's Mexican Grill & Cantina's headquarters and its corporate-owned locations. To view all corporate locations, see

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Juan's Mexican Grill & Cantina has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Nicole Anne T.

      Date: 04/10/2025

      0 stars-First time I've experienced such rude customer service from all the staff at a restaurant! Very disappointed that my friend and I experienced this. To begin with, when we arrived there were only 2 other customers so they were not busy. We came early before the lunch rush. My friend and I were asked by the waitress if we needed anything before our food came and I asked for ice water and she gave me a cup of ice LOL. So my friend told me I could have her water since the waitress never came back with water. Then we waited about 45-1hr to have our food served to us. My friend ordered shrimp ranchero and i order steak fajita burrito. After taking a bite, we both agreed it was all way too salty. After trying to consume more of it, I decided to ask the waitress if we could have them re-made because my beans were salty, my steak pieces were burnt, and the veggies were salty. My friend said her plate was salty too. Waitress said i dont know i will need to ask my manager she then proceeds to take our platters back to the kitchen to tell her manager. The manager/**** comes out and aggressively starts speaking to us in an ill-manner and says what was wrong with your beans? I said they were salty and so was the burrito. He says he tried the beans and they were fine. So i want to make sure i make it the way you want it. Please note this was not with a polite tone. Otherwise i would be less upset. He did the same to my friend. He said okay im going to remake both. My friend and I walked over to use the restroom and within 1 min the bartender proceeds to casually walk in and wash her hands and ask my friend "did you girls forget something?" How absurd and offensive! She assumed we were pulling a dine and dash?! Very disrespectful and rude! My friend told her we were just using the restroom. No one apologized for any of this. I will never recommend this establishment to anyone! Please think of what customer service means as a representation of your brand.

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