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Business Profile

Internet Services

High Desert Internet Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I over paid back in December of 2021 I paid twice in one week without knowing, but they never let me know they never gave me a break on my next billing statement they just took the money. I went through all my bank statements from now till then never late on a payment, back in April he wanted to try and tell me I’m behind they forgot to place my payment in the books. So since then I have been telling him about the over payment on Dec 3 of 2021 and Dec 10 2021. Again he keeps telling me he doesn’t know what Im talking about he blocked my email and today at 8:42 pm my internet was shut off. I told him as well I need to change my payment date to the 15th of every month that’s when I get paid. No answer or okay we can do that for you. So I caved in bc I cannot miss work online and paid with what I had, it’s still not back on and it’s 9pm. Back in April they shut down our internet because they where upgrading to a faster speed, and didn’t call the customers nor send emails to letting ppl know. I was without for 6 days I missed 400.00 of work time and my son is homeschooled so he missed 4 days of school. It was hard to get ahold of them by phone and no one ever returned emails. So I am very upset with this company on how they handle there business. I should be reimbursed or have a mo free for over payment in Dec of 2021….. I will not recommend anyone to this company even though it’s for rural areas. It’s been a hassle this last year. They are quick to take the money but not quick to let ppl know what’s going on. And don’t give a damn what customers think or say. And yes I have my bank statement that shows I over paid and I sent it to him as well twice I believe and kept getting the answer I don’t get where your coming from. But I would either like my 75.00 to go back to my bank account for Dec of 2021 payment. Or free month. Because the payments are 75.00 a month. No one else does what they do so I don’t get it. Why can’t they go back n look.

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