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Business Profile

Insurance Services Office

Larry Peyton Insurance Agency, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i contacted farmer insurance by phone on August 15th 2023 and inquired about canceling my auto policy with them because my billing for insurance almost doubled with no explanation and i had made several inquiries but the agent there told she did not know why. that had gone on several months.
    my bill went from 117.00 per month to 200.00 even though i had dropped some coverage. so on the 18th of August i cancelled my insurance because i got insurance with aaa for a better rate and the same coverage for under 100.00 a month
    so my account online balance was zero, and paid up up thru August 21, 23.
    and the office confirmerd that i had no balance owing, zero balance!
    so i cancelled my insurance with farmers as of August 18th 2023
    But, a week or so later they billed me 177.00 with no explanation.
    they still to this day, after numerouse inquiries of what i was being billed for, still have no explanation and now they put it into collection.
    i contacted the collection agency and they said that farmers refigured my bill and took away some discounts what?. I told them i was disputing this bill.
    I have had insurance with
    farmers over 11 years, never a single claim
    and i got aaa insurance for the same coverage, way below what they were charging me.
    this is a hardahip for me to pay this amount.
    how can you just create an amount when i had a zero balance
    please help me TY

Larry Peyton Insurance Agency, LLC is NOT a BBB Accredited Business.

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