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Business Profile

Apartments

Solevita Condominiums

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of my apartment on May 1st. Upon move in, I paid a $850 security deposit. I did receive a move out statement saying approximately $700 would be returned to me, however no check has been sent. I have called multiple times, been to the office, left messages and nothing has been done. It has been 52 days since I moved out, and I have not received any cooperation the Solevita office regarding my deposit I paid when I moved in, or any information regarding it. I keep being told there is nothing we can do for the past 52 days. When I moved in, my unit was in terrible condition. I made note of all the damages to the property when I moved in and submitted it to the office. During my lease, I made many improvements and moved out with the apartment in better condition than when I moved in. There is no reason information regarding my deposit should take this long, especially considering the condition I left the unit in.

    Customer Answer

    Date: 07/01/2024

    Hello, thank you for receiving my complaint. I was wondering if there were any updates, thank you.

    Business Response

    Date: 08/15/2024

    Hello *****, 

    Thank you for reaching out. I am a new Property Manager at Solevita. I have reviewed your account and have attached it for your ********** were charged for Cleaning of your apartment home as well as Carpet cleaning. I do not see on your file that you submitted a professional carpet or apartment cleaning for your apartment home. Therefore, you were charged these cleaning fees. 

    Thank you for following up,

    Solevita

    Customer Answer

    Date: 08/16/2024

     
    Complaint: 21884251

    I am rejecting this response because:
    This new itemized bill does not reflect what I was given originally. Thats a completely new made up itemized bill with different cleaning fees then I was originally given. Its not been over 3 months since I moved out, 76 days past the 30 days allotted for the security deposit return. And now Im being given a different cleaning fee that falls under this new management. I am not responsible for the new cleaning fee you quoted, I was responsible for the cleaning fees that were valid when I lived in the apartment and that is reflected on my documents provided from the office directly. So not only is my deposit late, its now short almost $200. 
    Sincerely,

    ***** *****

    Business Response

    Date: 09/23/2024

    *****, please provide us with your forwarding address so we can mail you your return. I do not see one for you in our system. 

    Customer Answer

    Date: 09/23/2024

     
    Complaint: 21884251

    I am rejecting this response because:
    They are asking for a forwarding address that was provided on my move out date. Please send to

     

    ***** *****

    *****************

    unit 1112

    ************************

    Sincerely,

    ***** *****

    Business Response

    Date: 09/23/2024

    Thank you for providing us with your forwarding address. I will have corporate reissue your refund check. Thank you.

    Customer Answer

    Date: 10/02/2024

     
    Complaint: 21884251

    I am rejecting this response because:

    The last message I received from the business said they will be sending me my refund check. It has been 7 business days and I still have not received anything in the mail or any tracking information for a check. 

    Sincerely,

    ***** *****

    Business Response

    Date: 10/16/2024

    Ms. ****** After carefully reviewing your file, it has been determined that you did receive your refund check and you cashed it in September 2024. Please see attachment.  

    Business Response

    Date: 10/16/2024

    I am not sure why this resident keeps replying back to me as she has received her refund check and cashed it. She has no pending balance or refunds due at this time. She was properly charged for standard move out charges which I already explained to her and refunded what she was owed. See attached.  I don't understand all the back and forth. Please advise. 

    Customer Answer

    Date: 10/16/2024

     
    Complaint: 21884251

    I am rejecting this response because:

    You refunded me incorrectly. The check you sent me was $200 short of the refund you owe me. I cashed the check, but you still owe me more. The move out statement I received on June 3rd shows I need to be refunded $780.00. I moved out May 1st. You sent a check in August (90 days late) for $523.33. Does that seem like I was refunded the full amount?  The back and fourth you cant seem to understand is simply because you stole $200 from me. When I asked why I was refunded the wrong amount, you made up a new move out statement that was never provided to me. It was a fake move out statement you made that looked nothing like the one I received from ***** ****** on June 3rd. So not only were you late paying me, you were $200 short. I hope after the message you can understand the back and fourth and see the simple math, the check you sent doesnt equal the amount you owe. 


    Sincerely,

    ***** *****

    Business Response

    Date: 10/17/2024

    *****, 

     

    As I already explained many times to you. Your refund money which you already cashed is correct. You were charged correctly. There is nothing I can do further. 

    Business Response

    Date: 10/17/2024

    Carly, 

     

    As I already explained many times to you. Your refund money which you already cashed is correct. You were charged correctly. There is nothing I can do further. 

    Customer Answer

    Date: 10/17/2024

     
    Complaint: 21884251

    I am rejecting this response because:

    As I have explained, I have documented proof that you did not send me that correct amount. Yes you sent a check, but it was only partial of what is owed. You can not make up a new cleaning fee 3 months after I moved out. The statement I received in June is correct, and is what I should be paid. You can not just make up a new statement to get away with refunding me less. You still owe me $200 as I have stated again and again and again. I cashed the check, you still owe me the remaining balance from my move out statement provided by your company in June long before you came along and started making up new statements out of thin air. Im not responsible for the fees you created when you became manager, that was far after I moved out. You need to honor what was documented in June. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get my ($1,000) security deposit back after moving from a rental apartment. I moved from unit **** on May 15, 2023. I was told it would be sent in 45 days. I have not received it and my calls and messages are not returned by the office. They dont answer the phone and the message box is frequently full, but even after leaving messages my calls are not returned.

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approved to rent a unit and the unit was not move in ready and also failed 2 section 8 inspections. The *********************** had a very poor and discriminated attitude towards me with the overall situation Corporate agreed to give me a refund of $380 for my credit and holding deposit but never sent it out . From May 17 to present nothing received nor any clarification as well .

Solevita Condominiums is NOT a BBB Accredited Business.

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