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Business Profile

Auto Parts

RockBottom Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, 2024 I ordered a *** **** Water Pump through ****. The seller was listed as ********, but this seller had an **** store called Rockbottom Auto Parts in *********, **. I was not able to install the water pump until July, 2024. When I opened the package, I realized it was not the right part, despite the **** listing that it would fit my car. I was past the **** return window. I emailed the Seller and the Seller told me to return the part for a partial refund of $30. I did return the part (emails and picture of return confirmation attached). I cannot get the promised refund from this Seller, after several emails to him.

    Business Response

    Date: 11/11/2024

    I am aware of the complaint. I have been wiiling to make the refund but, like I told the customer, there is not way to do it through **** because the transaction was too old and the automatic refund that the app provides, was no longer available. When I contacted him, he did not provide me with a payment method where the refund could be done. I reached out to him a few days ago to ask for some other alternative form of payment and he has not answered back. Please, provide me with the method I can use to make the refund and successfully close this matter. Thanks in advance.

    *This is all the information you can use to contact me, incluiding my personal cellphone number.

    Rockbottom auto parts

    ********************

    ********* NV 89011

    **************************

    ************

    Customer Answer

    Date: 11/16/2024

     
    Complaint: 22448251

    I am rejecting this response because:  This business has my address.  They can send me a check.  What they are saying is just a smoke screen to avoid the promises they made me.


    Sincerely,

    **** **********

    Customer Answer

    Date: 11/23/2024

    Please drop this complaint.  Rock Bottom Autoparts sent me a check that I received today.

    Regards,

    **** **********

RockBottom Auto Parts is NOT a BBB Accredited Business.

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