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Business Profile

Auto Smog Inspections

Jiffy Smog

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

This profile includes complaints for Jiffy Smog's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jiffy Smog has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Jiffy Smog

      1251 American Pacific Dr STE 111 Henderson, NV 89074-8989

    • Jiffy Smog

      4306 E Tropicana Ave Las Vegas, NV 89121-6717

    • Jiffy Smog

      2200 W Horizon Ridge Pkwy Henderson, NV 89052-2638

    • Jiffy Smog

      3685 S Maryland Pkwy Las Vegas, NV 89169-3001

    • Jiffy Smog

      4896 W Tropicana Ave Las Vegas, NV 89103-5226

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have completed hours of repair work one of our vehicles. After driving for hours I was able to connect my reader/programmer and could read all the sensors. The vehicle was ready to pass smog. I sent my fiance to this location to get the vehicle smogged. She tells me he was rude and dismissive, didn't explain anything, and simply told her it failed. After work I came home and tested the vehicle again, all the codes had been cleared. My reader showed the codes reset and cleared, as well as showing me the vehicle would no longer pass smog.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Agree the employee was very rude and they run a scam. They failed a smog check on a new car by saying the plug for the inspection was modified or moved. Why would anyone modify an inspection plug? Took it to the dealership immediately and they completed the inspection and passed it right away. They said the plug was not modified and doesnt move on its own. They said that the Jiffy Smog inspector moved it himself or doesnt know where the plug is on new Mazdas and was trying to charge for a failed smog inspection so that they could charge it again later. I would never go back to Jiffy Smog because they are taking advantage of customers.

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to local jiffy smog to get a smog check and renew my wifes registration. I have been taking my 2 cars there for the last 12 years. This time, everything went ok or seemed too. After 3 weeks I noticed we never received out decal and updated registration. I contacted DMV and they said the hadn't received anything on my wife's car. I immediately went down to the jiffy smog and the attendant that day checked and he stated my car was never registered. I went into the glove box and gave him the temporary registration that they gave me. He ran that and its for another vehicle. I immediately contacted the area manager and it has gone nowhere. I started a dispute of charge with my credit card also. Besides all of this, on the same day I went to have them check the registration I had to do my wife's smog and registration again. Now I had to pay a late fee of $14.00 and another $10.00 fee for them for the transaction.

    • Initial Complaint

      Date:07/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Showed up 30 min prior to closing. Waiting in line, when came to my turn for smog check, guy comes out and says he's closed now. Instead of taking customers in line 30 min prior to close, waiting in line, and wasting gas in a pick up at almost $6. a gallon, he could have taken the time to say there was a cut off instead of wasting the customers time and money. Then he had the nerve to say, here's a location map, maybe make an appointment. what a jerk.

      Can not recommend any Jiffy Lube stores because of this one person. Customer service starts at the top-down.

    Jiffy Smog is NOT a BBB Accredited Business.

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