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Business Profile

Computer Parts

LaptopKey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ****** Ordered on 11/22/23 told I would receive keys in 5 - 7 days Never received order. Sent message to laptopkeys.com never heard back from anyone Not given a tracking number for my order and no way to talk to a person

    Business Response

    Date: 12/04/2023

    According to the tracking number 9400111206209338005617, this was delivered today, December 4, 2023. Tracking confirmation available following the link below:

    *********************************************************************************

    This was shipped to the address the customer provided of:

    ***************************
    ***************************************************************************************************************************************

    Please advice and confirm delivery.

    Thank you

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this online retailer to buy a replacement key for my computer. I used their online database where I entered my make and model, which in turn offered a part that I purchased. When finalizing my order, I entered in the comments section the specifics of my laptop including the part number, serial number, and make and model of my laptop. When the part arrived it did not fit. I emailed them for support to which they responded they do not have the part I need and that it is not available. I did everything that a reasonable person would do to ensure this supplier had the information to deliver the correct part to me - please see "Order Confirmation_LaptopKey.pdf". They have not acknowledged my email requesting a full refund. Emails are attached to this complaint.

    Business Response

    Date: 03/07/2023

    Customer ordered key on our website based on the images of what we have available. Images we illustrate clearly show a different part from what customer required hence the incorrect part was ordered. A full refund was issued on Mar 2, 2023.

     

    Customer Answer

    Date: 03/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  I acknowledge receipt of the refund.  It is unfortunate that this seller subjected me to their inflammatory emails and assigned blame to me for receiving the incorrect part.  They are supposed to be the experts.  I hope they will offer kinder and more useful technical support to their customers in the future.   


    Sincerely,

    *************************

LaptopKey is NOT a BBB Accredited Business.

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