Data Storage
MyKloudBoxAbout
Important information
- Believed to be out of business:According to information in BBB files, it appears that this business is no longer in business.
- Additional Info:In June 2019 BBB noticed a pattern of complaints from consumers alleging that they did not sign up for service with MyKloudBox and did not authorize payments taken from their bank accounts. Additionally, complaints allege the information the business has for the consumer is old and outdated. BBB also received complaints alleging that the business used the name of the consumers pet and not the name of the consumer to set up the account. Additional complaints allege difficulty in reaching the business, refunds promised but not issued and complaints from seniors who do not have computers or internet and therefore would not have a need for MyKloudBox services. BBB communicated our concerns to the business in June 2019 and followed up with further communications in July and September 2019. Although the business issued refunds to the consumers once they filed a BBB complaint, MyKloudBox has not provided BBB with clear information about how they obtained the consumers information. As of September 2019 BBB remains concerned about the pattern of complaints.
Business Details
- Local BBB:
- BBB of Southern Nevada, Inc.
- BBB File Opened:
- 8/21/2015
- Business Started:
- 2/19/2016
- Alternate Names:
- My Kloud Box LLC
- Business Management:
- Mr. Randy Grabeel, Manager
Additional Contact Information
- Principal Contacts
- Mr. Randy Grabeel, Manager
- Customer Contacts
- Mr. Randy Grabeel, Manager
- Ms. Amy Sandoval, Customer Service Manager
- Additional Email Addresses
- Primary: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Business Categories
- Data Storage, Cloud Services
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