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Business Profile

Exercise Equipment

BootySprout, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered exercise equipment from Booty Sprout on 12/16/22 for $197.10. Order # is ******. The company immediately took the money from my account. I waited till Dec 19 and emailed asking for the date the product would be sent due to it being a gift for Christmas. I emailed again the evening and yesterday Dec 20 without response. I now have lost all trust in the company and want my money back so I can order from a different company.

    Business Response

    Date: 07/04/2023

    Hi there, apologies for the backorder length. This was order was fulfilled. Our previous warehouse shipped out the backorders in an incorrect order, which is why things took a lot longer than expected for some customers. We are truly sorry for this, and have since partnered with a new warehouse so this doesn't happen again. We hope you enjoy the machine otherwise!

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for three (3) resistance bands from BootySprout, and I only received one. I've written several emails and tried to message them through social media several times and after 3+ weeks there's still no response from their customer service. They do not have a phone number to call, so I cannot do any more at this point but report it. The cost of the two bands I did not receive is $28 plus sales tax (shipping was free). If they just respond to my email we can resolve the issue, either by refund or sending the other bands that I paid for. Thank you.

    Business Response

    Date: 07/04/2023

    Hi ****, apologies for the backorder length on the resistance bands. We refunded this in December, sorry we couldn't fulfill it in time.

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 10/24/22 Ordered 2 resistance bands (paid $30) for a machine that I previously purchased from this company. Sent 4 emails and several messages in an attempt to get an update on my order. No answer. Other people online are having the same issue. I would like to know what is causing the delay in my order and why nobody has answered me. If they can't give me what I ordered then I want a return.

    Business Response

    Date: 07/04/2023

    Hi *******, apologies for the delay on the backorder. We refunded this in December, sorry we couldn't fulfill it in time.

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online on the BootySprout website through a link from their Instagram on Sept. 23rd, 2022. I spent $196.00 for the BootySprout machine ($149.00, $20 off coupon KATRINA20), two additional 70lbs resistance bands ($32.00 total, $16.00 each), and $15.00 shipping. I received a confirmation email and order #****** . I messaged them through Instagram on October 12th asking for an estimated shipping date and all they said was Working on it!, no answer to my questions. I emailed on October 8th with no response and again on the 18th. I want a refund for my money or a guarantee that my order will be delivered. I ONLY WANT MY ORDER CANCELED FOR A FULL REFUND. OR A GUARANTEE MY FULL ORDER WILL BE SHIPPED.

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Booty Sprout on October 2, 2022. $198 was pulled from checking account on October 3,2022. I have the order confirmation, I added their "shop" app to my phone so I could track my order. There has been no update from them on the app. I sent a message on October via Instagram asking when my order was going to ship, they answered me two days later saying it was in que to ship that day or the following. It is now October 30th and NOTHING!!!!!!!! I have sent several email and messages via IG and FB. NO RESPONSE!!!!! I have filed a complaint with PayPal and my bank, I WANT MY MONEY BACK!!!!!!!!!!!!!!

    Business Response

    Date: 07/04/2023

    Hi *****, apologies for the backorder length. This was order was fulfilled. Our previous warehouse shipped out the backorders in an incorrect order, which is why things took a lot longer than expected for some customers. We are truly sorry for this, and have since partnered with a new warehouse so this doesn't happen again. We hope you enjoy the machine otherwise!

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the BootySprout for $149 on 9/21/22 and the website advertised 3 day shipping. I received an email confirmation on 9/21/22 but zero communication from the company since and have not received the item. I have emailed them twice and reached out on social media and still have not received a response. I want to know when my item is shipping which seems very reasonable since it has been over a month.

    Business Response

    Date: 07/04/2023

    Hi *******, apologies for the backorder length. This was order was fulfilled. We hope you enjoy the machine otherwise!

  • Initial Complaint

    Date:07/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the device for my girlfriend 6/17 it was $184. It said it was in stock and ready to ship on June 20. I emailed them multiple times over the past month and a half because it hasent shipped asking them to refund it they rarely respond and takes them over a week to respond. I've asked for them to cancel and refund it multiple times. Last time they said it was shipped July 20th and should have a tracking number and shipped email. I still haven't received it do not have any tracking or confirmation I'm unsure what they're doing but this is ridiculous

BootySprout, Inc. is NOT a BBB Accredited Business.

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