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Business Profile

Financing

Vernance, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a lease agreement through a company called Vernance, LLC after visiting a pet store called Find a Pet near *******, *****, in June 2024. The transaction was presented as a simple financing option to purchase a dog (a Mini Aussie), with payments of $113.14 every two weeks. At no point did the salesperson or store clearly disclose that I was signing a lease-to-own contract or that the total cost would exceed $8,100 more than double the dogs original cash price of $3,788.75.The actual contract from Vernance, LLC was only shared electronically after the store processed the sale. The contract language is misleading and problematic: it refers to the return of the dog in good working order as if it were a piece of equipment, and it gives Vernance the right to withdraw funds from any of my bank accounts or credit cards.I have paid over $2,700 so far. I have formally revoked ACH and card authorizations and sent a dispute and cancellation demand letter. I have also filed a **** complaint (ID #*************** and am reporting this as a deceptive financial practice under Texas consumer laws.I am asking Vernance to terminate the lease, waive the remaining balance, and confirm closure of the account. I believe the lease is unconscionable, especially as it involves a live animal, and that the contract was never clearly explained. Other states have banned pet leasing and this companys practices should be reviewed closely.Please assist in resolving this matter. I am also requesting that Vernance not pursue collections or negatively report this account to credit agencies.

Vernance, LLC is NOT a BBB Accredited Business.

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