Reviews

Review Details

• Review fromBrendon W

  Date: 08/30/2024

  1 star

  Brendon W

  Date: 08/30/2024

  Wouldn’t recommend. Our original company that came out and took care of the mitigation was fast and responsive. Servpro has been the complete opposite. It took 15 days after the estimator came out for repairs to start which costed us hundreds in our electricity bill. I was told “because they weren’t making much on this job, they would have to work around with schedules” someone finally came out. When I met him, I asked if he was with Servpro and he said no but he was subcontracted. He started the work by trying to install the dry wall on the roof without adding any insulation(very noticeable that insulation was removed) until I brought it to his attention and he left for **** ***** to grab some. He did a fine job on the wall, however he did not install the cabinet that was removed, which his boss said he would be installing. I called Servpro and was assured it would be installed the next day so I scheduled work off only to be told a couple hours before I was expecting them, that they would have to do another day. Which cost me money off my paycheck. If you have a job you need done right and in a timely manner, not a job done when most convenient for them & the cheapest way possible is recommend looking elsewhere. Chafika(owner) responded to my **** review saying “at no point did we state that your project didn’t take priority because of it size and profitability” however she wasn’t on a single call. How would she know? Not a good look to just deny a real experience instead of apologizing or fixing the problem. But that is on par for the level of customer service I’ve received so no surprise.

  SERVPRO of Henderson / Boulder City

  Date: 09/05/2024

  Hello, 
  
  
  We have spoken with the homeowner. 
  
  
  He's appeared to be mostly concerned that the trade did not have insulation before the drywall, which was a misunderstanding and we addressed immediately with the sub. 
  
  
  It was also explained that we got the loss on 6/18, then went out 6/24, so that was not 3 weeks after; However, we understand that when our customers are going through this type of experience it can be very overwhelming. 
  
  
  We also explained that because it was a program insurance job, it did need to go through a quality assurance process that extends the approval process.  We try to expedite the QA process, but it is not up to us and are only to wait for them to complete the process so we can move forward.
  
  
  We then scheduled his repairs the next day from getting an approval from the insurance company and was able to finish the work needed within 3 days. 
  
   
  
  

• Review fromOlga R

  Date: 09/07/2023

  1 star

  They were referred to me by my claim adjuster to do a move out since my home got flooded. They damaged 5 dinning room chairs 2 tables and broke my dresser in the master bedroom. My dresser is glass. They are unable to fix it so my bedroom set needs to be replaced. OH, AND I DID NOT MENTION MY LEATHER SECTIONAL CAME BACK WITH RAT DROPPINGS !!! I have been trying for several to get them to replace my bedroom furniture (since they damaged it ) and and I do not get a call back from Teresa ****** (who is the person I am dealing with). Last text was August 21, 2023. She was looking on ***** ** for used furniture for me. ( I will not accept used furniture to save them money ) I purchased new and I demand new. DO NOT USE THIS THIS COMPANY AS THEY WILL NOTTO TAKE CARE OF YOUR FURNTIURE.

  
  

  Update- 

  
  

  I am still waiting for ServPro to call me back. A man by the name of Ryan is offering me for my master bedroom set that his staff damaged $1200.00. He came up with this pride because of a dresser and night table the was found on offer up. They found it for $500. and in a different state and $700.00 to ship it. I did not purchase used furniture when I got the set and I do not want that now. Furniture has gone up in price. PLEASE DO NOT USE THIS COMPANY IF YOU WANT YOUR BELONGING IN ONE PIECE. Teresa ****** just give you the round a round and Ryan tries to be bully on the phone.