Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I specifically informed the company (Inspection LV) to inspect the **** unit specifically. The person I have informed to was *************************. She has informed me that the inspector will do a thorough investigation on the **** system and that I should not worry about it because the inspector was a prior technician of **** with extensive background. The Inspector from the company was *******************. I had mentioned to this person (*****) to please check the **** system. He informs me that ***** has informed him of the matter. We starter outside with the condenser unit. I asked the inspector if the bushes were good for the condenser. ***** informs me its good because it will shade the unit from the sun. Then we go inside. I have asked the inspector to remove a cover from the **** unit and he informs me that the system is working great and there is no need to pull any covers. He explained the outputs and how the numbers are within range. I trusted this inspector because I have no background on **** systems. I had my recent maintenance (09/04/2023) done and Summit **************** company technician removed the cover. Had 6 tiny little bolts and found the system is leaking water in so many places. Summit **************** informs me that the system has been leaking for a while. He also informs that some of the electrical circuit boards have been replaced due to moisture from the leaks. It has also caused some of the metal electrical components to rust. The Technician from Summit Air has informed me that this was a big issue. It's not something they can fix because of the liability of the **** unit leaking. So, it needs to be replaced. He also said that the bushes were too close to the condenser outside. No air flow because the bushes were blocking it. I have uploaded the pictures so you can see the leaks and rust on the components. This is the same cover that I asked the inspector to remove (*******************). Had he removed it, this would have been resolved in the contract in purchasing the condo.

  Business Response

  Date: 09/06/2023

  This is not me.  My name is *************************** and my company is Las Vegas Home Inspections, LLC.  Reference in complaint "(Inspection LV), The Inspector from the company was *******************"

  The person they are referring to is a different company and a different person. She has not contacted me about this, or I would have corrected her that it was a different company she was referencing.  Please feel free to give her my number to square this away if necessary.

  Please call me any time with any questions. ************** / **********************************

  Business Response

  Date: 09/06/2023

  My apologies, I thought ***** was the one making the complaint, I see that it is *******  

  I said giver her my number thinking that it was ***********  Please accept my apologies and give him my number.