Complaints

This profile includes complaints for Comfort Home Appliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comfort Home Appliance, LLC

  871 Coronado Center Dr STE 200 Henderson, NV 89052-3977

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  Comfort Home Appliance, LLC

  11035 Lavender Hill Dr # 160-440 Las Vegas, NV 89135-2955

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  Comfort Home Appliance, LLC

  PO Box 92695 Henderson, NV 89009-2695

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15 I contacted this company about my bottom ice maker not working. They came out and told me I need a new bottom ice maker. Quoted me $557. On August 8 I made the appointment for them to return to fix the ice maker . He returned. Said he fixed it. And we would have ice within a few hours. On Monday Aug 15th when we still didn't have ice I called and asked the repairman to return. Scheduled him to come on August 20th. He returned. Said he was sure he fixed it that time. Still, no ice. I called back on Aug 22nd. Was told I needed to spend $285 more in order to replace 2 more parts that apparently were bad now. Made no sense to me why I was just hearing that when he left on Saturday and said it would work. The lady I spoke with, Maryann, explained how complex my fridge is and said the tech wanted to spend some time researching and reading the 300 page manual before he would make an appointment. This was on Monday. She told me to call on Friday. I called Friday. And emailed. heard nothing. I called back today, the 29th of Aug, very frustrated and Maryann wanted to once again tell me how complicated my fridge is and how much more money I would need to spend. I told her just make me an appointment and assure me that this will be the last of the money I need to spend to get this ice maker working. She wouldn't do that. Just wanted to tell me more and more about my unit, so I cut her off mid sentence and repeated that I just need an appointment not a recap of the unit being complicated. Maryann then told me she was hanging up on me and I could call back when I calmed down. She hung up. I called back several times, twice from my work line, and was sent to voicemail. This is not how customer service works. I am now extremely upset. I have spent $557 and still don't have an ice maker and have a company who won't even make an appointment to come back. I have already filed a dispute with the credit card company to have my money refunded since they refuse to finish the job

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 6, 2022/08/31) */
  1st of all this customer was so rude and unruly on the phone, she would not let me get a word edgewise and every time I started to speak she would yell and scream over me. I explained to her during her yelling at me, that she will have to call back later when she has calmed down cuz I CAN NOT help anyone who won't listen to some important information. Well any way, she emailed us that she did a chargeback for the job to her credit card company after emailing her her adjusted and final estimate for the additional parts needed. Her icemaker was not working before and now works perfectly however, in order that the working icemaker to make ice, she needs the additional parts that were sent to her. We do not appreciate this customers behavior or abuse for no reason. If she wants us to fix the unit, she always will have to respond to the emailed estimate and then she will have to NOW go to the office and drop off the full amount of the remaining parts estimate before we will continue and order parts. Of course I then read that the is doing a chargeback on us on her brand new ice maker so now she will have to pay an Additional $135 to the Add'l Parts Estimate for the charge back all paid in cash. We will order no parts without the agreement in writing and it paid in cash for the estimated amount and the $135 fee.
  
  
  Consumer Response /* (3000, 8, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Maryann, you abd I both know your story is a lie. I never once rained my voice and you know it. I am a teacher and had my next class standing in the hall waiting for me with my door propped open. I did keep cutting you off yes, because I needed the appointment made because as I stated above I am a teacher and my next class was standing in the hall waiting for me. You refused to just make the appointment for me, which I calmly asked for many times. It's a shame your calls aren't recorded to hear exactly how this went.
  Anyway, what you still don't understand is that I still do not have a working ice maker, in fact now my top ice maker is out as of yesterday. As far as I'm concerned your technician broke that one when he was messing around back there on August 20th and it just now stopped working. So I am now out $560 and have zero working ice makers and a company who rather than admit defeat and say they can't fix my unit, would rather try to charge me MORE money for 2 more parts that may need replacing. Your company is a joke and it's a shame that you had to go and tell lies about our conversation to make yourself look better. Get a clue. I will not let you set foot in my house, nor will you see another dime from me. How dare you tell me I'm not allowed to call anymore and have to pay up front in cash. You have messed with the wrong customer lady.
  
  
  Business Response /* (4000, 10, 2022/09/02) */
  If you stopped inturrupting me throughout your hollering at me, you would have known you can not just get scheduled. An estimate must be approved in writing with accept and you were goint to have a revised estimate sent to you for your review to accept after the Technician's research on your unit that you were told had to be done first. So please understand that you DO NOT dictate to us how or when we get people scheduled. Perhaps you should next time you deal with another service company who is trying to help you, you should hush up and follow their directions because you have no control over their rules. Don't be disrespectful and always remember that they are there to help those who want and need it. They are not there to be treated and spoken to like they are worse than dogs. Just go teach your class and please leave us alone or you can pay 100% in cash to complete the job on the additional parts.