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Business Profile

Mediation Services

Southwest Mediation Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mediation Services.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/12/2025 a lady named ***** called my phone stating she was a mediator for southwest mediation services. She said she was calling in order to mediate a debt that I owed to cash net U.S.A. from 2020.. she said they would be taking civil suit in ************. I contacted ************ and they said they have never hired any mediator or lawyer and would not be filing a civil suit as they sold my debt and that the person contacted me was fake and not hired by them. This is the phone number they called from *****************

    Business Response

    Date: 06/12/2025

    Jaime Johnson, Will not be eligible for a loan with CashNet USA for some time as stated on the chatbot screenshot because of her default status for proof of NON payment. As for the claim of paying this account prior, She should upload a copy of that paid in full letter so our office can remove her information from further phone calls moving forward. We will follow office procedure and send this delinquent account back to the owner of this file as a refusal to pay along with the BBB complaint. 

    Customer Answer

    Date: 06/12/2025

     

    Complaint: 23460187



    I am rejecting this response because:

    Cash net USA does not own the debt any longer and I have been advised by cash net USA that this business does not work for them and was not hired by them and that this communication has been fraudulent. 

    Sincerely,



    Jaime Johnson

    Business Response

    Date: 06/13/2025

    Please follow the chain of command regarding your outstanding balance as we did and the fact that Cashnet USA no longer owns the delinquent balance it is still a liable debt under your name and last four digits of your social security number. Our office helps consumers understand the legality of not paying a loan back. The chain of command is in place for both the consumer and debt collection & consolidating offices. SWMS will follow the chain back to the rightful owner and they can proceed as their office see's fit. 

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are calling family and friends. DO NOT CONNTACT me or anyone else.

    Business Response

    Date: 05/19/2025

    Mr. ******* was contacted by our office regarding a civil matter placed against him. We called the numbers on the contract that Mr. ******* provided to the lender. At this time we will send this account and ******************** complaint back to the client for further processing. Mr ******* will not hear from your office any further.

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted from SW Mediation from an ********************* stating that there will be a civil action being filed against me from a magazine company back in 2015. She was calling to settle the debt and said that I would be taken to court and that they will play a recording that I am in breach of contract. I do not remember this subscription and this was back in 2015. The business I had I closed at the end of 2014. she said that she has payments made by me in 2015 which again, that business was closed at the end of 2014. I filed bankruptcy twice and any and all debt that I owed was on my bankruptcy.

    Business Response

    Date: 09/18/2024

    ***********************, was contacted by our off for an outstanding Magazine debt and once she stated that the business was closed and she filed for bankruptcy ********** policy is to send the account back under the same guidelines. That account is no longer in our office and she will not hear from us again. In closing this BBB complaint will be emailed to the client also in hopes that they will also follow our policy regarding Bankruptcy.

    Customer Answer

    Date: 09/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I would like to note the following:

    I followed up with my bankruptcy attorney and any contact from SW mediation and the alleged magazine company is violation of my bankruptcy and that we can seek sanctions. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family was contacted by **** from SW Mediation prior to her calling my phone number. I immediately called and she mentioned that she was trying to discuss my account from 2017 *********** and how it would go on my credit report as a negative item. I told her that this was an alleged debt and to send proof. She said the statue of limitations to collect had expired and she was trying to negotiate an agreement to keep it off my credit report. I told her the statue of limitations according to the **** had passed and that she couldn't and that it was also shady as h*** And also she was in violation by contacting my parents. And in violation of FDCPA and 15 U.S Code 1692d. I told her again to send me proof, to cease all communication with me or anyone associated with me and remove me from their list due to these violations. I will be notify all credit bureaus about this and filling a civil suit against the mediation company if this is not rectified. I will also notify ****************.

    Business Response

    Date: 08/30/2024

    ****************, ********** contacted you as a third party Mediation Service and not an attempt to collect a debt. Those options and regulations expired under the fair debt collection practice act.  Our documentation has a family member as a reference you used when applying for a monetary loan. We used the information provided to us from the client and no other information was used at that point. Per this BBB complaint we are instructed to return this delinquent account back to the chain of title owner as a refusal to pay and you will not hear from our office moving forward.

    Customer Answer

    Date: 09/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place called me about a loan from a company I have never used I called the company and they told me that there is no account with my name or SSN that account was closed over 6 years ago and told me disregard that call and don't send them no money

    Business Response

    Date: 08/28/2024

    ********************, We contacted you to settle a dispute with the chain of title owner of your outstanding debt. Just as quick as you called back to state this is fraud we sent this case back as a Refusal to pay. AWL no longer has your delinquent account as stated on a recorder phone call. They will not have that information at any time moving forward. That being said end of this business day ********** will not have the right to call or have any of your personal information and you will not hear from SWMS again.

     

    Good Luck

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a call from an ****** stating that she needs to speak with me about a civil action suit but used my old last name. I have not had the name she is using in a long time now. I have yet received any type of bill in the mail as again the last name she is using is old and has not been used in a while. My last name has changed due to marriage, therefore I have no idea what could be owed.

    Business Response

    Date: 07/09/2024

    ***************, If you had a moment to actually call our office and respond to the voice mail message left we could have explained the magazine service contract you entered into while residing on ************ in *******, **. once a BBB complaint is generated our office must send the account back to the client requesting mediation. You will not hear from this office again and all information is removed end of business day of this response.

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A women from this company contacted me stating that I owed a magazine company 23 payments of $39.99 from a contract I verbally agreed to from ************************************************************************************* full and if I don't pay the balance the company intended to file a civil suit. I requested the name of the company and reached out to them directly for further clarification. They were unable to find me in their system and stated that no such lawsuit was being filed and if someone was contacting me on their behalf I would need to request debt validation via U.S. mail and to call them back with any reference or case numbers I was given. I have not yet received anything via mail regarding this situation. Be very careful if they contact you for payment!

    Business Response

    Date: 06/12/2024

    ****************** was contacted by our office regarding a Magazine service contract that she entered into while residing in *******, IL the service provided US Weekly, Marvel Super ************** Junior, Cosmopolitan, Every day with *******************, & ********************** Yes the service was $39.90 for the first 23 months and the next 24 months the magazines are paid. She made 3 consecutive payments then stopped. The collection process started in house with Prime Time Readers Service and eventually this delinquent account was sent to our office for mediation. If ****************** did in fact contact a sales office they would not have the account active in their system as we have it so she would be correct. That being said this account and ******************** complaint will be forwarded back to the company that owns this outright and ****************** will not be called from us again as we have sent it back for review.

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is leaving threatening messages stating that I owe money to a company but fail to supply any supporting documents that I requested. I told the mediator if its mines i will agree to the plan if provided the right documentation. They said a civil suit will be filed against from 2018. I told them I am unaware of this company. I contacted the company and spoke with Supervisor **** and customer ********************** rep **** from the company they said I owe and they said they are not filing a civil suit nor do they have knowledge of said loan. South West have my personal information and said they received it directly from AWL in January. The company said that's not true.

    Business Response

    Date: 05/29/2024

    **************, Our office follows a strict policy when leaving a message regarding a settlement or unpaid balance on a contractual agreement. The Fact that you contacted a client outside of mediation only leads this account back to the owner and our power is removed over this account. We have forwarded this matter back to title owner on May 25th, 2024 and you will not hear from SWMS again as all information was removed at that time.

    Customer Answer

    Date: 05/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** from Southwest Mediation Services of Nevada keeps calling and calling and calling from an array of different numbers daily. Regarding some matter they will not disclose. At this point it's harassment and I'm not paying anyone a *****. SCAM.

    Business Response

    Date: 04/22/2024

    ********************, Our office received your file on 03/12/2024 for processing. We reached out to you via voice mail message on  04/01/2024 & 04/22/2024 and the second attempt created this complaint. Our position is to help the consumer out of a legally binding contract and explain the option you have to rectify the situation in your favor. If you wish to have that explained in detail please say so on this platform and we will have a supervisor contact you directly. Creating a BBB just to avoid a settlement is your right and we can forward this account to the client for processing against you.  Your response will dictate which office will retain your information.

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family was contacted by an agent named *************************** from Southwest Mediation Services. I was not contacted. I called to see what this was in reference too and how they got my parents information, when Im 48 years old. She claimed that I am being sued for $2100 by a cash net company for an alleged debt from 2017, related to a company with which I have never entered into an agreement, neither with my signature nor any other documents. I asked for proof and she told me they dont have to send me proof. She said its going to be filed on Monday I informed her that this constitutes a violation of the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), as well as 15 U.S. Code 1692d regarding harassment or abuse, and 15 U.S. Code 1125 concerning false designation of origin, false descriptions, and dilution forbidden. I also stated that there is a statute of limitations on debt collection and she said that this was a civil suit that they were requesting the $2100 plus $3500. I again said I never signed anything. I had identity theft back then. They even had my employment. I said there is a statue of limitations on civil suits and that is 3 years. She kept saying they dont have to send me proof and that it was going to be filed Monday. I requested that they send me proof and cease all communication with me and remove me from their list due to these violations. This company has been calling from the phone number ************. I will be notifying all credit bureaus about this and filing a civil suit against the mediation company if this is not rectified. I will also notify the *** and Clark **************

    Business Response

    Date: 04/19/2024

    ****************, As indicated in the phone call after we properly ID yourself this was not an attempt to collect a debt but rather a chance to mediate a settlement outside a potential legal setting as the lender is seeking compensation for a loan you did not honor. In doing so that call generated this BBB complaint and at this point we must send the communication and account back to the our client as a refuse to pay. In closing all of your information is removed from the data base and no further contact will be made.


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