Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the dispensary on Sun May 18, 2025 and bought one $20 eighth. Product was old dry and smelled of pesticides and other chemicals. Called the store and spoke with manager. I asked for an exchange or refund. They stated all sales are final and no exchanges or refunds.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently on multiple visits to this location I have purchased a certain amount of an item as per listed by the business for sell and upon getting home and inspecting the amount of said item I have found that I have received less then I initially believed I had paid for. I have contacted the business each time I have found the inconsistency and they have advised that it is packaged by the manufacturer as all product for sell generally is and therefore they cannot control the amount that I receive. I explained to them that I feel they do not value my money as I have experienced this issue several times and therefore feel at this point the money that I have spent on said product has been devalued as I have not received the full amount that I believed was given upon purchase. I understand that the store isn't responsible for the actions of the manufacturer but I still believe they have a responsibility to me as their customer to be honest in a transaction with me and give me some form of credit to substitute my loss as they have still collected the value in money that I did not receive in product which I feel is unjust. Recently when this same issue occurred I contacted the store manager and they not only told me there was nothing they could do not even offering to contact the manufacturer about this issue but they also implied that I had lied about the amount I was receiving to a point where their tone became abrupt, so I had to ask them to hold on and let me say my peace, however even after I did their tone never changed once raised which I feel was very rude and unprofessional from a customer service perspective. I ended the conversation by saying that I would not be returning as there was clearly no reasoning with this individual. Very unprofessional for a store manager. I'd like to receive some form of store credit as this has happened multiple times with the business alerted each time and no correction being done.

  Business Response

  Date: 04/14/2025

  Good afternoon,
  
  We took it upon ourselves to reach out to ******* **** and resolve this issue. We gave him a call and he has still not responded. We wanted to gain more insight on his interaction with the store manager. We acknowledge Mr. ***** concern about the product not being the correct weight and we appreciate his understanding that the product is packaged from the vendor and the weight can vary due to water evaporating from a standard packaged 3.5g of cannabis. Moving forward our company will contact the vendor we purchased the product from and have them reimburse the customer on their behalf. Which we will gladly do at our store for convenience. We will continue to reach out to Mr. **** and give him store credit in the form of reimbursement for his loyalty as customer. 
  
  
  Respectfully, 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23133449
  
  I am rejecting this response because: While I do appreciate and agree with the action steps Nevada Made Marijuana is willing to undergo in order to resolve this issue they have not reached out to me like they claim to have done. I check my voicemail periodically as I am a very busy person and thus sometimes leaving me a voicemail is the best method to reach me however I haven't even received a voicemail asking me to call back to discuss details or even an email. I would like to speak with someone about my experience if they would like to properly reach out to me.
  
  Sincerely,
  
  ******** ****

  Customer Answer

  Date: 04/16/2025

  In reference to my most recent complaint about Nevada Made Marijuana pertaining to their response to my complaint. They mentioned that the weight of the product is affected by the air pockets found in the packaging. While it is true that most pre-packaged products do indeed have some amount of air in the package I feel this is a factor that should be taken into account when entering in the tare into whatever measuring device is being utilized for packaging purposes. With this being said I don't think the air in the package has anything to do with missing product from the package where such is labeled as containing a certain amount for sale. Tare of a package should always be taken into account when pre-packaging anything. I still believe I should have received the amount of product I paid for regardless of how much air a package may have had. I'm paying for a product, not for the air around it in the package. 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start off by saying the rudeness of this store. I swear I always be having a problem with them. My father just passed this weekend. I order a pre roll last night for online pickup. No indication on the website says the same day order will be cancelled. When i arrive at the store the guy was purely ignoring me then proceeds to ask me if I had place the order under someone elses name. I advise no but I do have the order number does he need it. He proceeds to say no then asks if I even placed and order. I advise yes again does he need the order number. Then he still is at the computer saying theres no order so then he call someone else who then I proceed to ask for help from another lady. Who then I do ask if she needs the order number. She takes it yes I am thankful for her. Then they advise that I will just have to do regular since the order was canceled. The crazy thing is they say that they give notice of the canceled order but I received no text. The whole experience made me feel stupid in my time of grief. Then whats worse is I call back the manager to advise the situation and he doesnt care. He said he was there and was giving no attitude but the thing was he was if not why didnt he just take the order number when I had ask if he needed it. He said that my opinion of the situation. Heres the thing though people remember how you make them feel and they made me feel stupid/disrespected/ignored in my time of grief. I was happy when I walked in but when I walked out I felt like I didnt matter.

  Business Response

  Date: 02/05/2024

  Good afternoon,
  
  
  We took it upon ourselves to reach out to *********************** and resolve this issue. She did take our call but unfortunately did not have time to discuss. She told us she would like us to reach a resolution by emailing the Better Business Bureau. We did receive her order and believe there was an oversight on our part of it not being filled and confirmed correctly. We believe due to the close of business her order was canceled and placed back into secure storage due to ************************* regulations requiring all cannabis products to be locked down when the store closes. We now have a text letting all customers know when their order is ready stating " all orders that are not picked up on the day the order was made will be canceled at the close of business." We do want to offer *********************** store credit in the form of product for the inconvenience. We also appreciate her criticism in regards to our customer service to offer more transparency with the online ordering process at Nevada Made Marijuana. 
  
  
  Respectfully,   

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, the day of March 5, 2023.My boyfriend and I went to the Nevada Made Marijuana dispensary and I purchase some items to aid in our daily lives. We come to this location often, as it is convenient, reliable and service has always been good. However, ********************** was the rudest employee I have ever encountered in my life. I, unfortunately, feel uncomfortable purchasing substances like this and ********************** made me feel as if I should be ashamed to purchase legal cannabis. To explain the situation, at the register the employee had a rude , uncaring, and disgusting attitude to my the customer. Because of the attitude, the customer had asked how are you doing today, are you okay?, with the response from ********************** of, do I look like Im okay?.This business has lost a customer. It is unfortunate that this employee may be like this naturally or having a bad day but we not tolerate this.

  Business Response

  Date: 03/15/2023

  Tell us why here...On March 6th 2023, Nevada Made Marijuana received a complaint filed with the Better Business Bureau. Nevada Made Marijuana strives to provide the highest customer service experience possible at all times, to all customers. 
  The complaint stated that they had an interaction with a rude and uncaring associate. We have investigated the interaction that occured and have taken steps to avoid anything like this in the future. We would never want a customer to feel
  unwelcome or uncomfortable when trying to find the best products that work for them.   We have reached out several times to the customer to try and remediate the situation.  We would like to encourage them to give us a call at ************.
  We would like the opportunity to earn their business back. 

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received very poor customer service after i didn't receive all the products i paid for. i was told i'm getting nothing and to get out of the store. the manager (female) started screaming and yelling to get out and i'm not receiving my missing product or refund. this is the 2nd time they screwed me. i called the police and they did absolutely nothing. so stores can just take your money and not give you everything you paid. worst customer service i've ever seen in my 44yrs of life. this place screws people out of their hard earned money.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Contact Name and Title: Ken T***** / Director
  Contact Phone: **********
  Contact Email: ***@nevadammj.net
  Most importantly, we would like to apologize for the irritation and inconvenience that we have caused Mr. ***. Nevada Made Marijuana prides itself on our customer service. On August 29, 2022, Mr. *** came to our store to purchase our product. While putting Mr. ***'s items into a bag, unbeknownst to the salesperson, one item fell onto the floor and rolled under the display case. When Mr. *** called and informed the supervisor that he did not receive all of his products, the supervisor offered to give him a promotional item as a replacement. Because the inventory of marijuana is highly regulated by the State of Nevada, the supervisor is unable to hand out any product outside of a normal monetary transaction unless it is a sample or promotional item. The supervisor tried to come to an amicable solution. However, Mr. *** understandably insisted on receiving the product he had paid for. Unfortunately, Mr. *** had to be asked to leave the premises because his agitated state was causing a scene. It was later determined through video review by security personnel that Mr. *** was shorted the one item as he claimed. Several attempts to reach Mr. *** to apologize for our mistake and correct the error to his reasonable satisfaction have to this point, gone unanswered. It is our intent to continue to try to reach him to express our remorse and reach a solution he can be happy with.