Medical Service Organization
Platinum Hospitalists, LLPThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a bill received by them that I would like to pay however, their website is not secured. Mailing payment is also not an option because of personal check theft through ***** I called both their billing department as well as their administrative department providing them detailed information regarding their unsecured site. Asking for payment funneled through an unsecured website places any patient/client at risk with their personal information. Currently *********** was hacked so naturally all corporations should be taking measures in making the necessary changes to ensure their patient/clients are safe.I asked for a follow-up call or email asking them to let me know they have taken steps to correct this and I have yet to receive acknowledgment of any kind from them.I called on Monday August 26th, 2024 and left voice messages for their billing department and administrative department.Customer Answer
Date: 09/12/2024
Friday September 6th, 2024 at 1628 hours I called and left them a voice message with their billing department. Prior to calling them, I went ahead and checked their site and it was still stating that it was unsecured specifically it is their SSL certification which, if they have an IT department, it is an easy fix however, if their IT department is in another foreign country then that would open a whole slew of questions and concerns. An SSL certificate encrypts data which makes it harder for hackers to funnel through channels thus sneaking into sites to steal personal information.
How do I know this: I've built web sites.
SSL certifications are for the safety of the consumers.
Monday September 9th, 2024 at 1234 hours I received a voice message from their billing department stating they received the complaint from the BBB and are working on it that is all.
I just checked now Thursday September 12th, 2024 1411 hours and their site is now encrypted thank you. You can consider the case closed and resolved. I appreciate the time and attention you gave this matter.
Initial Complaint
Date:07/23/2024
Type:Billing IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted by medical insurance provider, ***************** *** Retiree Medical Benefits Trust, on several occasions to resolve this issue. They told me that this bill was already paid and if the hospital provider had any questions to give them a call. I have told this to Platinum Hospitalists on several occasions but they are still sending me bills regarding a visit by Dr. ***** ******* when I was seen by him on September 22, 2023 while I was hospitalized at ********************************. In my opinion, there appears to be an error on their part somewhere in their billing system but that is only my assumption. At this point, I would just like them to take up their issue with the insurance company and stop harrassing me with continual bills.Business Response
Date: 08/14/2024
Please have the patient provide a signed HIPAA release. The form that the BBB provides will be acceptable. Thank you.Customer Answer
Date: 08/17/2024
As requested, signed ***** is attachedCustomer Answer
Date: 08/21/2024
Complaint: 22027962
I am rejecting this response because: As requested, signed HIPPA is attached
Sincerely,
******* ******Initial Complaint
Date:05/31/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing regarding a bill that was received on 5/18/24 from Platinum Hospitalists, statement dated 5/11/24 for Account No. ****** for the total amount due ********** email was sent to: ******************************************************** on 5/19, and again on 5/30 as no responses from Platinum Hospitalists has been received. I have requested for Platinum Hospitalists to provide the *** codes that were used for the following:4/17/24 1ST HOSPITAL IP/OBS CARE HIGH MDM 75 MINUTES 4/17/24 ADVANCE CARE PLANNING FIRST 30 MINUTES 4/18/24 HOSPITAL IP/OBS DISCHARGE DAY MGMT > 30 MINBusiness Response
Date: 06/18/2024
Here is the information the Person has requested: (***********)
CPT code for 4/17/24 99223 Hospital IP/OBS Care High MDM 75 minutes
CPT code for 4/17/24 ***** ************ Planning First 30 minutes
CPT code for 4/18/24 ***** Hospital IP/OBS Discharge Day MGMT Greater than 30 minutes
As for Adjustments, adjustments have been made accordingly, based on the *** received by UMR.
For the *** 4/17/24 99223 an adjustment of $455.25 has already been done,making the patient responsible for the balance of $169.75 (patient deductible)
For the *** 4/17/24 ***** an adjustment of $25.96 has already been done making the patient responsible for the balance of $74.04 (patient deductible)
For the *** 4/18/24 ***** an adjustment of $287.60 has already been done making the patient responsible for the balance of $112.40 (patient deductible)
As for a discount the patient is requesting, it is policy that a discount is not given when the insurance has applied this responsibility to the patient's deductible amount.Customer Answer
Date: 06/18/2024
If Platinum Hospitalists is unwilling to provide a discount on the bill, will they accept a payment arrangement for the balance payable in equal installments over the next 6 months?Customer Answer
Date: 06/20/2024
Complaint: 21782670
I am rejecting this response because: If Platinum Hospitalists is unwilling to provide a discount on the bill, will they accept a payment arrangement for the balance payable in equal installments over the next 6 months?
Sincerely,
*************************************Business Response
Date: 07/17/2024
Yes,of course we will accept a payment arrangement from the patient. He only needs to call our main office number at ************ and any one of our team members can assist him in setting this up. Thank you.Initial Complaint
Date:10/26/2023
Type:Billing IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is reporting on my credit report that I owe money to one of the doctors that was involved in treating me when I had a stroke. My insurance company is responsible for payment. All they have to do is contact my insurance company for payment.Business Response
Date: 11/30/2023
Hello,
We are requesting that the consumer complete the attached HIPAA form.
Thank you.
**************
Platinum Hospitalists, LLPBusiness Response
Date: 12/01/2023
Hello,
We are requesting that the consumer complete the attached HIPAA form.(HIPAA form attached by BBB)
Thank you.
**************
Platinum Hospitalists, LLPCustomer Answer
Date: 12/01/2023
Complaint: 20784910
I am rejecting this response because:
Sincerely,
*****************************Customer Answer
Date: 12/01/2023
Here is the Hippa disclosure you requested from me.
****************************
Customer Answer
Date: 12/01/2023
Heres my Hippa authorization information release permission form from me you requested.
*****************************
Initial Complaint
Date:10/26/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Statement Date: 09/23/23 for DOS:3/7/21 and 11/18/21 Amount $518.06 Account #: ****** Phone #: ************* ************* Shows a balance 120 days past due I am unable to contact this company upon several attempts. I have health insurance that will pay the amount due, however no return phone calls or emails from the company. Can you please assist?Business Response
Date: 11/30/2023
Hello,
We are requesting that the consumer complete the attached HIPAA form.
Thank you.
**************
Platinum Hospitalists, LLP
Business Response
Date: 12/01/2023
Hello,
We are requesting that the consumer complete the attached HIPAA form.
Thank you.
**************
Platinum Hospitalists, LLP
Business Response
Date: 01/15/2024
In response to this complaint. It appears there were discrepancies with the patient's insurance information that have been corrected. We have billed the patient's insurance. Should they deny payment, the patients account will be adjusted accordingly and the patients account with CCCS will be closed.Customer Answer
Date: 01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************
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